Pegasus Damaged My Nippon Suitcase And Refused Replacement Request

Pegasus Damaged My Nippon Suitcase And Refused Replacement Request
Zafer
Pegasus Airlines
November 5, 2025 1:52 PM119

On October 24, 2025, I traveled on Pegasus flight PC1034 from Hannover to Sabiha Gökçen. Upon arrival, when I collected my luggage, I noticed that the legs of my medium-sized Nippon suitcase were broken. Although I had purchased additional insurance for my baggage, I did not file a report at the airport regarding the damage. After the incident, I contacted Pegasus customer service but received a negative response. I request that this issue be resolved and that my broken suitcase be replaced with a new one.

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