On 5 January 2026, I was scheduled to fly with Pegasus on flight PC332 from Budapest to Sabiha Gökçen (SAW) under booking reference 1HZV81. This flight was delayed for approximately 12 hours, which caused serious disruption to my travel plans and considerable inconvenience. During this long delay, Pegasus provided only 12,000 HUF and no hotel accommodation, even though we were kept waiting for many hours as the departure time was repeatedly postponed. For such a significant delay, I consider the provided assistance to be clearly insufficient. I request that Pegasus pay appropriate compensation and refund related expenses in line with applicable passenger rights regulations for this 12‑hour delay and the inadequate care provided. I have not yet submitted any complaint directly to Pegasus, and I expect this issue to be resolved promptly with fair monetary compensation.
On 28 November 2025, my Pegasus flight PC2406 from Istanbul Sabiha Gökçen Airport to Gaziantep, which was scheduled to depart at 21:00, was delayed by 120 minutes and announced to take off at 23:00. There was no explanation, no information, and no representative available to speak to regarding this ...
I submitted a request (reference number: 11704519) via Pegasus’s live support regarding the cancellation of my January 4, 2025, flight PC251. After 12 days, on January 17, 2025, I received an email stating my compensation request was denied with a simple apology for the inconvenience. The situation...
On 29 December, on Pegasus flight PC2381, my flight was postponed three times and as a result I had to wait at the airport for about 14 hours. During this entire period I did not receive any support from Pegasus staff and no guidance, information, food, accommodation or alternative solution was offe...
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