On November 14, 2025, my Pegasus flight from Erzincan to Bodrum was delayed by about four hours, and during this entire time no explanation or solution was provided. My reservation number is 1C6NGX, and I purchased the ticket through the Pegasus app. While waiting, Erzincan Airport staff shouted warnings at passengers and left us standing in the cold, while other staff members were smoking instead of offering any information. Even before the plane landed, I received a text message just two minutes after the gates opened at 9:50 AM, and then I was made to wait for another hour. I tried contacting Pegasus customer service, but I received no response. I had to spend ₺4,500 on food during this long wait, and although a transfer service was offered, I couldn’t find an available seat and was unable to use it. Although the flight eventually took place, I am requesting compensation for the inconvenience I experienced, along with at least a partial refund or another satisfactory solution.
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
On 22/07/2025, I purchased 4 tickets from Pegasus for the Ankara–Istanbul flight. Since it would be my children’s first time flying, we specifically wanted to travel at a bright hour, so I paid about ₺900 extra per person to choose the 19:00 flight. However, our flight was delayed, and we were trans...
I checked in online for my Pegasus flight PC2675 from Ankara Esenboğa Airport on November 8, 2025, at 12:40. The time to enter the gate on my ticket was 12:45 and the time to leave was 13:00. When I asked the right people for the firearm delivery form, they told me they weren't processing it and tha...
I was denied boarding on my Pegasus flight 44 minutes before departure. On May 25, 2025, I tried to check in for the 06:55 Ankara–Izmir flight at 06:11, but I was told the system had already closed. When I approached the sales representative, I was scolded with the words, “I’m explaining, don’t you ...
On 26.08.2023, I purchased a round-trip Pegasus ticket from Antalya to Diyarbakır (PNR: 12KSNM) and requested the cancellation of only the outbound flight due to my father’s passing. However, when I arrived at the airport, I found out that my return ticket had also been canceled and resold without a...
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