On November 13, 2025, we arrived at the airport on time for our Pegasus flight from Istanbul Sabiha Gökçen to Adana at 15:45. Since we had a cat with us, we could not complete online check-in and were directed by Pegasus staff to the international terminal counters. However, there was no staff at any of the three counters, and we had to wait in line for approximately 35 minutes. When it was finally our turn, we were told that the aircraft door had already been closed and boarding was no longer possible, even though there were still 45 minutes left until takeoff. We were given no assistance during this process and were left completely stranded. We had to pay an additional ₺6,000 for a new flight, which was scheduled for 1 a.m., and in total, we paid a price difference of ₺6,500 by credit card. Our reservation number is 1CDBRD. I request compensation for the inconvenience we experienced and a refund of the ₺6,500 price difference we were forced to pay.
On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had n...
On September 17, 2025, I arrived at Antalya Airport at 10:30 AM for my Pegasus flight PC 2007 to Istanbul Sabiha Gökçen. Despite being on time, I faced an unexpected issue during check-in. The staff asked whether I had already checked in, but due to a system failure, I was unable to complete the pro...
On February 3, 2025, at 09:00, I arrived at Sabiha Gökçen Airport for my flight to Samsun, 1 hour and 15 minutes before departure. I used the Pegasus self-check-in kiosks to speed up the process, but since I had my pet with me, I was directed to the check-in counter. When I approached a Pegasus Airl...
On March 8, 2025, I was booked on Pegasus Flight PC1540 from Warsaw to Izmir, scheduled to depart at 14:45. Due to operational reasons, the departure time was changed multiple times, eventually settling at 17:00, with check-in closing at 15:35. At 15:00, I went to the counter to get my boarding pas...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
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