Pegasus Denied Boarding With Pet - Charged Extra For New Flight
On November 13, 2025, we arrived at the airport on time for our Pegasus flight from Istanbul Sabiha Gökçen to Adana at 15:45. Since we had a cat with us, we could not complete online check-in and were directed by Pegasus staff to the international terminal counters. However, there was no staff at any of the three counters, and we had to wait in line for approximately 35 minutes. When it was finally our turn, we were told that the aircraft door had already been closed and boarding was no longer possible, even though there were still 45 minutes left until takeoff. We were given no assistance during this process and were left completely stranded. We had to pay an additional ₺6,000 for a new flight, which was scheduled for 1 a.m., and in total, we paid a price difference of ₺6,500 by credit card. Our reservation number is 1CDBRD. I request compensation for the inconvenience we experienced and a refund of the ₺6,500 price difference we were forced to pay.
