I purchased a Xiaomi Redmi Note 13 Pro phone as a brand-new device from the Vodafone dealer in Muğla city center on 06.0...1.2025. From the first day I bought the device, the second SIM card slot has not been working. The second SIM does not function at all, and I have not been able to use the dual SIM
I downloaded the Strava app to my iPhone and created a new account. The app offered me a 30-day free trial, which I acce...pted. However, as soon as the free trial started, I received an SMS notification and saw that approximately $19 was charged through Apple via Vodafone Pay mobile billing. I was su
On December 23, 2025, I switched my postpaid mobile line (0552****990) at Turkcell to a contracted plan costing approxim...ately $12 per month. Shortly afterward, I noticed that Vodafone was offering a plan with the same features plus additional benefits at nearly half the price, so on December 28, 202
A few weeks ago, I purchased the CarePlus package of the Find My Kids app for approximately one year. Previously, I had ...used a 6-month package provided by Vodafone when I first got the line, and although there were minor delays, I was generally satisfied at that time. However, I am now extremely dis
I downloaded the Meitu app on my Samsung phone after seeing that it included a 3-day free trial period. I only used the ...app for one day, then canceled my subscription and completely deleted the application from my device. Despite this, on Friday, November 7, 2025, at 9:26:39 PM, I noticed that appro
On October 16, 2025, an unauthorized subscription charge of $14 from the Beauty Plus app was added to my bill while usin...g my iPhone 13, without my knowledge or consent. I did not knowingly or intentionally purchase this subscription, and honestly, I did not even understand what I might have approved
On September 9, a $66 game purchase was charged to my Vodafone mobile line without my knowledge or consent. I do not use... any Apple products, and I did not purchase any game or app. This transaction appears on my bill under headings such as “mobile payment.” I have never made or authorized any mobile
On October 10, 2025, at 21:30:20, a total of ₺245.31 (≈ $9 USD) was withdrawn from my Vodafone Pay account without my kn...owledge or authorization. These transactions appear to have been made through Google Free Fire Max, but I have never played this game nor have I ever linked my account to Google Pl
On October 1, 2025, while scanning a QR code at the Biogen Club booth at Yıldız Technical University to join the club, I... entered my phone number. However, without my consent or knowledge, a FitMe app subscription was automatically started, and ₺239 ($7) was charged to my Vodafone bill. This transact
On August 31, 2025, at 12:37 p.m., a ₺239 ($7) subscription fee for the FitMe app was charged to my Vodafone postpaid li...ne after I accidentally clicked on something. The type of plan was not specified, and an additional ₺24.9 ($1) was also deducted as a “Charge to Bill” service fee. I only received
After a single accidental click, a ₺239 ($7) subscription fee for the FitMe app was charged to my phone bill without spe...cifying which plan was purchased. Additionally, an extra ₺24.9 ($1) was deducted as a “Charge to Bill” service fee. During this entire process, I did not receive any confirmation m
I recently discovered that over ₺2000 was withdrawn from my wife’s phone line via Vodafone Pay without our consent, alle...gedly for a service related to the Zula game. Neither I nor my wife registered for this game or authorized any payments. When we called Vodafone, we immediately shut down Vodafone
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times abou...t this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo
Since my Vodafone contract ended, I transferred my number to Turkcell for my own benefit. However, a phone bill appeared... before the first month was up. Since Turkcell's internet and coverage are worse than Vodafone's, if I transfer my line again, I will be charged a ₺599.99 termination fee, which do
I recently discovered that a Mega Miles Limited subscription was activated on my Vodafone line without my consent, and I... was unfairly charged ₺239 on my bill. I never approved or signed up for this service, yet I am being forced to pay for it. This is completely unacceptable, and I demand the immed
I recently discovered that a Mega Miles Limited subscription was activated on my Vodafone line without my consent, and I... was unfairly charged ₺239 on my bill. I never approved or signed up for this service, yet I am being forced to pay for it. This is completely unacceptable, and I demand the immed
My mother simply wanted to track her cargo online. She entered her tracking number on what appeared to be a shipping pag...e, and shortly after, she received an SMS containing a FitMe confirmation code. Unaware of what it was, she entered the code—only to find that ₺229 had been added to her Vodafone b
Without my consent or approval, a Mega Miles Limited subscription was activated on my Vodafone line, resulting in an unj...ust ₺239 charge on my bill. I never signed up for this service, yet I am being forced to pay for it. I demand the immediate cancellation of this unauthorized subscription and requ
On January 24, 2025, I purchased the Builder Pack in Clash of Clans for ₺119, and the amount was charged to my Vodafone ...bill. However, despite the charge, the Builder Pack did not activate in the game. This issue seems to have occurred because I accidentally pressed the back button during the paymen
I have been a Vodafone Home Internet customer for three years. My current tariff is set to end in March 2025, so I was r...eviewing renewal options through the Yanımda app. One day, the monthly 35 Mbps package was ₺350, but the next day it increased to ₺445. This sudden and drastic change feels unfair
I was called by Garanti Bank in the first week of November and informed that if I spent ₺500 on my credit card by Novemb...er 15 or 16, I would receive a ₺500 bonus, expiring on December 6. I made the required purchase by buying a ₺500 Opet fuel card through the Vodafone Pay app. After the bonus deposi
I was shocked to find a ₺239 charge added to my Vodafone Pay bill by a company called Mega Miles, a service I have never... heard of or subscribed to. This unauthorized deduction feels like a clear violation of trust and misuse of my account. My phone number is 505****135, and I demand a full refund o
Hello, in 2014, while I was a small business owner, I became a Vodafone dealer and was authorized to process Vodafone bi...ll payments and prepaid package transactions at my store. At that time, Vodafone only had an agreement with Akbank, so all of us dealers opened commercial accounts with Akbank and
I've been a Turkcell customer for over a decade. Every year, a couple of months before my package commitment ends, my in...ternet package starts running out. For example, this year, I have a monthly 30 GB internet quota; it's enough for me for nine to ten months, but in the last two to three months, it