Since my Vodafone contract ended, I transferred my number to Turkcell for my own benefit. However, a phone bill appeared before the first month was up. Since Turkcell's internet and coverage are worse than Vodafone's, if I transfer my line again, I will be charged a ₺599.99 termination fee, which does not even include a phone bill. My tariff fee is ₺330 without commitment and ₺630 with commitment, yet even though I have used it for only one month, I am expected to pay ₺599.99 as a termination fee plus the invoice amount. Why am I being forced to pay a termination fee when the issue clearly stems from Turkcell? I demand an immediate resolution to this unfair situation, but customer service only responds with scripted phrases like "I understand you, but we cannot intervene in the termination fee." When I ask to speak to an authorized person, they simply say I will receive the same response. I will take this matter to the Consumer Arbitration Committee if necessary. As someone who relies on my phone for work, this issue is also causing me financial loss, and an urgent solution is needed.
Turkcell said there was no commitment, but after switching my line, they charged me ₺1400! Vodafone offers the same service at half the price! I switched my Turkcell line to Vodafone. The package I used at Turkcell cost over ₺1000 per month, and I got the same package at Vodafone for ₺512. I was tol...
I have been using a Turkcell mobile line for approximately two and a half years. In November 2025, an early termination / cancellation fee of about $156 was charged to my bill after I changed my in-network tariff through customer service. I did not terminate my line; I only requested a tariff change...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
I am a Turkcell subscriber. I signed up for a one-year subscription between 25.08.2023 and 25.08.2024 at a discounted rate of ₺152. On 01.08.2024, I was contacted by Turkcell and informed that my contract had expired and needed to be renewed. I renewed it at a rate of ₺280. However, 15 days later, I...
About a month ago, I switched my phone line to Turkcell and encountered some internet issues in the area where I work. I reached out to Turkcell customer service on July 9th to address this matter. I received an unfavorable response regarding the region on July 17th. I reached out to customer servic...
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