Find My Kids CarePlus Not Working Properly Despite Paid Subscription
A few weeks ago, I purchased the CarePlus package of the Find My Kids app for approximately one year. Previously, I had used a 6-month package provided by Vodafone when I first got the line, and although there were minor delays, I was generally satisfied at that time. However, I am now extremely disappointed with both the new package I purchased and the overall performance of the app.
My child goes to school, and even though mobile data and location services are turned on, the app either does not send notifications at all or sends them very late. When my child is at school, the app still shows her as being at home, and I cannot track her in real time. Most of the time, if my daughter does not call me to say she has arrived or send her live location via WhatsApp, I have no way of knowing where she is. I do not want to pay this much money for a system that is unreliable and delayed.
The “listen to surroundings” feature included in the CarePlus package also does not work as promised. Once the minutes run out, it asks for additional payment. It also claimed that I would receive 20 minutes if I shared the app in groups, which I did, but I was never credited with those minutes. In other words, both the location tracking and audio monitoring features are far below what was promised.
I sent feedback through the app and explained the issue in detail, but I have not received any response and cannot find anyone to address my concerns. Being left without support after paying for a service I trusted for safety has caused serious inconvenience and completely undermined my trust.
For this reason, I request either a full refund of the amount I paid or that the app be fixed to work properly, without delays, and with all promised features fully functional. If there are any missing benefits or time, they should be corrected in my favor. Otherwise, I will apply to the Consumer Arbitration Committee and continue to warn others around me about this application.
