On December 23, 2025, I switched my postpaid mobile line (0552****990) at Turkcell to a contracted plan costing approximately $12 per month. Shortly afterward, I noticed that Vodafone was offering a plan with the same features plus additional benefits at nearly half the price, so on December 28, 2025, I transferred my number to Vodafone. Turkcell is now demanding an early termination fee of approximately $15 for only five days of usage. When I compare this amount to the actual usage period and the service provided, this fee seems extremely excessive and unreasonable. Moreover, when I contacted customer service, I was given no detailed explanation and was simply told, “You have to pay it; there’s no choice,” which was also very disturbing. Considering my very short usage period and the total contract amount, I request that this early termination fee be canceled, or if that is not possible, that it be recalculated and reduced to a reasonable level.
I was using a 50 GB package with a 12-month commitment on my Turkcell postpaid line 0554*****12. My commitment was supposed to end on 09.08.2025, but on 08.08.2025 at 14:40, I switched to another operator. Following this, I was billed a total of ₺1300.59, which included a ₺650.05 early termination f...
Since my Vodafone contract ended, I transferred my number to Turkcell for my own benefit. However, a phone bill appeared before the first month was up. Since Turkcell's internet and coverage are worse than Vodafone's, if I transfer my line again, I will be charged a ₺599.99 termination fee, which do...
I am a Turkcell subscriber. I signed up for a one-year subscription between 25.08.2023 and 25.08.2024 at a discounted rate of ₺152. On 01.08.2024, I was contacted by Turkcell and informed that my contract had expired and needed to be renewed. I renewed it at a rate of ₺280. However, 15 days later, I...
Turkcell said there was no commitment, but after switching my line, they charged me ₺1400! Vodafone offers the same service at half the price! I switched my Turkcell line to Vodafone. The package I used at Turkcell cost over ₺1000 per month, and I got the same package at Vodafone for ₺512. I was tol...
I have been using a Turkcell mobile line for approximately two and a half years. In November 2025, an early termination / cancellation fee of about $156 was charged to my bill after I changed my in-network tariff through customer service. I did not terminate my line; I only requested a tariff change...
Comments