On September 25, a charge of approximately $10 was made to Xsolla through Vodafone mobile payment without my knowledge o...r authorization. I do not know which game, app, or service this payment was made for, and I did not provide any approval for the transaction. The charge appears on my Vodafone bill
The company Xsolla has been charging my Garanti Bank credit card $2.30 every month without my knowledge or consent. I on...ly recently discovered this issue — the payments have been occurring on the 8th of every month since September 8, 2024. I am unable to identify which game, app, or platform these c
On September 29, 2025, a ₺579.77 unauthorized charge was made by Xsolla on ...my QNB credit card’s virtual card. I do not recognize Xsolla, nor have I ma
Last year, I purchased an early-access game from Game-Labs through Xsolla for $78.39. At the time of purchase, the game ...was playable via Game-Labs’ own launcher. About five months ago, the developer Game-Labs shut down its own launcher and moved the entire service exclusively to Steam. This complet
About 1.5 months ago, I made several in-game purchases through the Xsolla payment system, spending over ₺30,000 on skins... using my credit card. After about a week, I realized I was not satisfied with one of the skins and submitted a refund request. To my disappointment, when I contacted Xsolla custo
On August 20, 2025, an amount of ₺439.00 was withdrawn from my Ziraat Bank account by Xsolla, under provision code 33882...5. The description shows Prpsfnsl service, but I have never subscribed to or created an account with Xsolla. In fact, this is the very first time I have even heard of the company.
On August 20, 2025, around 08:00 a.m., a payment of ₺439 was withdrawn from my Ziraat Bank account through Xsolla for Br...awl Stars without my knowledge or authorization. I did not approve this transaction, nor did I receive any confirmation request for it. This was done entirely without my consent, a
On August 7, I made a payment of ₺515.13 through Xsolla with my credit card for the game 101 Okey Plus. The payment was ...processed successfully, and I received confirmation under receipt number 522222**. However, to my surprise, the same amount was charged a second time to my card without my authoriz
On August 7, 2025, my credit card was compromised and used for three unauthorized transactions through Xsolla, totaling ...₺3,908.79. I did not authorize these purchases, nor do I even have an Xsolla account. I never received any confirmation emails, SMS codes, or approval notifications related to thes
On July 17, 2025, around 11:30 PM, I purchased 500 Robux for Roblox through Xsolla. The payment was successfully deducte...d from my account, but the Robux were never credited to my Roblox profile. I contacted support, and they keep saying the issue will be fixed, yet nothing has been resolved. This i
"Thank you."
While trying to make a purchase through Ubisoft Connect, I received an error from Xsolla stating that my transaction cou...ld not be completed. I have made several purchases through this platform before without any issues and would like to continue doing so. The product I want to purchase is currently
I attempted to purchase 1000 Robux for my child through the Roblox app. During the payment process, I received a card er...ror message, but shortly afterward, I received an SMS confirming that ₺423.26 was charged by Xsolla. Despite the successful charge, the 1000 Robux were never credited to the Roblox
On July 6, 2025, at 20:55, I purchased 500 Robux for my child through the Roblox app. The payment was successfully deduc...ted from my bank card, and the merchant name shown on the transaction is Xsolla. However, despite the charge, the Robux were never credited to my child’s account. My child’s Roblo
I tried to purchase Robux from Roblox, but my first two bank transactions were declined. After fixing the issue, I attem...pted a third time, but then I started receiving the following error message: “Error Code 2009: It seems you have exceeded the maximum number of allowed attempts. Please try again
Recently, I discovered that my Ziraat Bank credit card was used for multiple USD-based transactions connected to platfor...ms such as XSOLLA*ROBLOX and tapin.gg. These charges were made without my knowledge, consent, or involvement, and no verification messages or alerts were sent to me during the tran
Last night, I purchased Robux through Xsolla for Roblox, and my experience has left me both frustrated and financially h...armed. When I made my first payment, the amount was withdrawn from my card, but no Robux were credited to my account. I tried again, thinking it was just a system glitch, but once
I was recently charged by Xsolla even though I did not complete a purchase and did not receive any product in return. De...spite no order being placed, the money was still withdrawn from my card, leaving me frustrated and uncertain about when (or if) the refund will be processed. I want to emphasize t
I tried to purchase Robux through Roblox using Xsolla to gift my younger brother. I entered my card details and complete...d the payment, but immediately received a message saying “Your payment has been canceled.” Since no Robux appeared in the account, I attempted the purchase again. This time the tra
On June 12, 2025, two separate charges of $19.99 each were made to my credit card account through Xsolla, connected to t...he game Roblox. These purchases were processed without my permission or consent, and I had no involvement in authorizing them. This is a clear case of unauthorized billing, and it
I attempted to purchase Robux worth ₺414 on Roblox, but the transaction was not approved. Despite this, the amount of ₺4...14 was still withdrawn from my account. The purchase was processed through Xsolla_Roblox, but I never received the Robux I paid for. This situation is unacceptable—charging a cust
For about one month, I have been in constant communication with Xsolla support regarding my account issue, but I have re...ceived no real help. Every time I contact them, they only repeat the same response: “your account is temporarily restricted.” However, what they call “temporary” has now lasted 9–1
Around 9:00 a.m. this morning, I noticed that Xsolla Roblox withdrew money from my account twice, with each transaction ...being ₺789, without my knowledge or consent. I did not authorize these charges, I did not make any purchases, and yet a significant amount of money was taken from my account. This
