I reside in Spain and I have been using the mobile phone number registered in your system, which was a Turkish GSM line,... for my banking transactions. Due to a malfunction of my phone and my old SIM card being blocked and not working in my new device, I have lost all access to this number. Since my G
I am a Garanti BBVA Shop&Fly credit card holder (ending in 7019). On August 15, 2026, my card was blocked for online pur...chases for security reasons; however, I was personally the one who made the transaction in question. I need to purchase a specially configured, non-standard laptop worth approxima
"Thanks to Mr. Alper because he called and fixed the issue. "
For the past several days, I have been exposed to ongoing inconvenience cau...sed by Garanti Bank’s 500 Evler branch. I live abroad and I have been tryin
Approximately one month ago, Garanti Bank unilaterally terminated our business partnership and, after this decision, blo...cked my access to all banking applications and my credit card so that I could no longer use them. Despite this, the bank demanded that I pay, in a single lump sum, the debts of my
On 04.12.2025, I requested a credit card limit increase via Garanti Bank mobile banking, but my request was rejected. Af...ter the rejection, I contacted customer service and they only directed me to the branch, without providing any real support or a clear explanation. I request that my credit card li
On 25.11.2025, I sent a SWIFT transfer of $491 from my Garanti BBVA account to CMB Wing Lung Bank in China. The receivin...g bank rejected the transaction, yet I still have no clear information about the current status of my money. I contacted Garanti BBVA regarding the rejected SWIFT, but no solution
On 12.01.2023, I opened my gold account numbered 9068225 by calling Garanti Bank customer service. Since that day, I hav...e bought and sold gold and silver many times through the mobile app. Before and after opening the account, I specifically asked customer service several times whether I could physi
What I experienced in the Garanti BBVA mobile banking app is nothing short of a cybersecurity scandal. During a phone ca...ll I received, an unauthorized approval request was sent to the Garanti BBVA mobile app installed on my phone through a third-party application, even though I did not perform any a
On the evening of November 27, around 17:00, I went to the Garanti BBVA Küçüksu Caddesi branch to open an account. Altho...ugh working hours had not yet ended and I had already taken a queue number, the security guard told me that this was a private bank, that no one could say anything, and that they w
About three months ago, we applied to transfer my father’s retirement pension from Halkbank to Garanti BBVA Burdur Bucak... Branch. The only legal obstacle preventing the transfer was the debt owed to the former bank, which we completely paid off approximately 25 days ago. Despite this, Garanti BBVA ha
I joined the “Invite and Earn” campaign for my credit card through Garanti BBVA mobile banking in the October 2025 perio...d, and according to the campaign terms, the ₺5000 bonus was supposed to be loaded onto my card the following month. However, even as the month has ended, this bonus has still not b
I participated in the Garanti BBVA Bonus campaign offering “₺1,500 Bonus for ₺1,500 spending,” and the ₺1,500 bonus I ea...rned was loaded onto my card. However, I overlooked the fact that the bonus had a 30-day usage period due to my busy schedule. During those 30 days, I was caring for a relative in
I was informed by Garanti BBVA that no “legal follow-up” record had been cr...eated on my credit card and that nothing would appear in the system. I was
"thank you"
I live abroad and something very serious happened to me. On October 31, mor...e than ₺600,000 was charged to my credit card through 52 separate transacti
While I respect your bank’s credit allocation policies and risk assessment procedures, I firmly believe that my current ...financial situation meets the required credit criteria. I have a stable source of income and work as an assistant manager, with a monthly net income of ₺250,000. Additionally, I ho
Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025..., at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened
On November 1, while trying to deposit ₺15,000 via QR code at the Garanti Bank Bahçeşehir branch ATM in Istanbul, my mon...ey got stuck in the machine. It has now been 10 days, and the issue still hasn’t been resolved. I contacted the bank, received a negative response, and then reached out again to fi
"Thank you for your attention"
I received my Garanti Bank Bonus credit card from the Istanbul Sarıgazi bra...nch, and in October 2025—just the second month after I started using it—an
I paid off my Garanti Bank overdraft account late and then restructured the debt. After making a few installments, on Ma...rch 21, 2025, I deposited the remaining ₺1,500 into my Garanti account, and the bank automatically collected it. However, since March 2025 — more than eight months now — I have rec
I returned a used phone that was sent to me through my Trendyol order #10625569472, which I paid for using my Garanti Ba...nk Shop & Fly card. However, the refund was processed after my billing date. Because the bank did not reflect the refund one day before the statement closing date, I was forced to
In September, I participated in the “Invite and Earn” campaign through the Garanti BBVA Mobile application and earned a ...total of 4,500 Bonus points by inviting three different people. The application clearly stated that I would receive 1,500 Bonus points for each invitation. According to the campaig
I participated in a campaign launched by Garanti Bank in September, promising bonus money to new Garanti cardholders and... those who refer them. I invited a few friends and met the requirements. I was also sent my Garanti Genç card. According to the campaign terms, the bonus was supposed to be deposit
"The money has been deposited into my account, thank you Garanti BBVA."
On October 25, I purchased a computer worth ₺57,949 and canceled the order shortly after. The refund was processed and s...ent to Garanti Bank along with the receipt. However, the refund amount, which initially appeared in Garanti Bank’s mobile app as “pending refund,” later disappeared and was never c
About a year and a half ago, I fully paid off my Aynalı Bonus credit card debt from Garanti Bank Suadiye Branch. After m...aking the payment, I submitted the closure letter I received from Dünya Varlık company to the branch. However, despite all this time passing, Garanti Bank’s system still shows me a
