Approximately one month ago, Garanti Bank unilaterally terminated our business partnership and, after this decision, blocked my access to all banking applications and my credit card so that I could no longer use them. Despite this, the bank demanded that I pay, in a single lump sum, the debts of my ...
On 04.12.2025, I requested a credit card limit increase via Garanti Bank mobile banking, but my request was rejected. After the rejection, I contacted customer service and they only directed me to the branch, without providing any real support or a clear explanation. I request that my credit card li...
On 25.11.2025, I sent a SWIFT transfer of $491 from my Garanti BBVA account to CMB Wing Lung Bank in China. The receiving bank rejected the transaction, yet I still have no clear information about the current status of my money. I contacted Garanti BBVA regarding the rejected SWIFT, but no solution ...
On 12.01.2023, I opened my gold account numbered 9068225 by calling Garanti Bank customer service. Since that day, I have bought and sold gold and silver many times through the mobile app. Before and after opening the account, I specifically asked customer service several times whether I could physi...
What I experienced in the Garanti BBVA mobile banking app is nothing short of a cybersecurity scandal. During a phone call I received, an unauthorized approval request was sent to the Garanti BBVA mobile app installed on my phone through a third-party application, even though I did not perform any a...
On the evening of November 27, around 17:00, I went to the Garanti BBVA Küçüksu Caddesi branch to open an account. Although working hours had not yet ended and I had already taken a queue number, the security guard told me that this was a private bank, that no one could say anything, and that they w...
About three months ago, we applied to transfer my father’s retirement pension from Halkbank to Garanti BBVA Burdur Bucak Branch. The only legal obstacle preventing the transfer was the debt owed to the former bank, which we completely paid off approximately 25 days ago. Despite this, Garanti BBVA ha...
I joined the “Invite and Earn” campaign for my credit card through Garanti BBVA mobile banking in the October 2025 period, and according to the campaign terms, the ₺5000 bonus was supposed to be loaded onto my card the following month. However, even as the month has ended, this bonus has still not b...
I participated in the Garanti BBVA Bonus campaign offering “₺1,500 Bonus for ₺1,500 spending,” and the ₺1,500 bonus I earned was loaded onto my card. However, I overlooked the fact that the bonus had a 30-day usage period due to my busy schedule. During those 30 days, I was caring for a relative in ...
I was informed by Garanti BBVA that no “legal follow-up” record had been created on my credit card and that nothing would appear in the system. I was also told that my credit profile would return to normal within a few months. However, my Findeks report still shows a follow-up record related to Gara...
"thank you"
I live abroad and something very serious happened to me. On October 31, more than ₺600,000 was charged to my credit card through 52 separate transacti...
While I respect your bank’s credit allocation policies and risk assessment procedures, I firmly believe that my current financial situation meets the required credit criteria. I have a stable source of income and work as an assistant manager, with a monthly net income of ₺250,000. Additionally, I ho...
Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025, at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened...
On November 1, while trying to deposit ₺15,000 via QR code at the Garanti Bank Bahçeşehir branch ATM in Istanbul, my money got stuck in the machine. It has now been 10 days, and the issue still hasn’t been resolved. I contacted the bank, received a negative response, and then reached out again to fi...
"Thank you for your attention"
I received my Garanti Bank Bonus credit card from the Istanbul Sarıgazi branch, and in October 2025—just the second month after I started using it—an ...
I paid off my Garanti Bank overdraft account late and then restructured the debt. After making a few installments, on March 21, 2025, I deposited the remaining ₺1,500 into my Garanti account, and the bank automatically collected it. However, since March 2025 — more than eight months now — I have rec...
I returned a used phone that was sent to me through my Trendyol order #10625569472, which I paid for using my Garanti Bank Shop & Fly card. However, the refund was processed after my billing date. Because the bank did not reflect the refund one day before the statement closing date, I was forced to ...
In September, I participated in the “Invite and Earn” campaign through the Garanti BBVA Mobile application and earned a total of 4,500 Bonus points by inviting three different people. The application clearly stated that I would receive 1,500 Bonus points for each invitation. According to the campaig...
I participated in a campaign launched by Garanti Bank in September, promising bonus money to new Garanti cardholders and those who refer them. I invited a few friends and met the requirements. I was also sent my Garanti Genç card. According to the campaign terms, the bonus was supposed to be deposit...
"The money has been deposited into my account, thank you Garanti BBVA."
On October 25, I purchased a computer worth ₺57,949 and canceled the order shortly after. The refund was processed and sent to Garanti Bank along with the receipt. However, the refund amount, which initially appeared in Garanti Bank’s mobile app as “pending refund,” later disappeared and was never c...
About a year and a half ago, I fully paid off my Aynalı Bonus credit card debt from Garanti Bank Suadiye Branch. After making the payment, I submitted the closure letter I received from Dünya Varlık company to the branch. However, despite all this time passing, Garanti Bank’s system still shows me a...
On October 16, 2025, I opened a new account through Garanti Bank’s online branch to manage my investments and benefit from the interest-free loan campaign offered to new account holders. However, during the application process, I was asked for my card PIN and Turkish ID number, even though I hadn’t ...
My credit card was under restructuring, and I fully repaid the debt early. However, my card is still blocked for use, and there is also a remaining positive balance on it. I have contacted customer service, live support, and even the regional branch multiple times. Every single time, I receive the s...
On February 9, 2017, I learned that the operating license of Bebek Varlık Yönetim A.Ş. was revoked by a decision of the Banking Regulation and Supervision Agency upon the company’s own request. However, since Garanti Bank was apparently unaware of this situation, I noticed that the related informati...