I recently discovered that over ₺2000 was withdrawn from my wife’s phone line via Vodafone Pay without our consent, allegedly for a service related to the Zula game. Neither I nor my wife registered for this game or authorized any payments. When we called Vodafone, we immediately shut down Vodafone Pay to prevent further unauthorized transactions.
Later, when we contacted the customer support number associated with the charge, they claimed that there was SMS confirmation from our side and insisted that we had played the game, completely denying any refund request. I was absolutely shocked to hear this, as we are hardworking people trying to support our household with limited income. I believe that somehow our phone was compromised, and an unauthorized transaction was made to this gaming platform. In a panic, I quickly put the phone on airplane mode and performed a factory reset, so unfortunately, I couldn’t take any screenshots for proof.
I am currently in a very difficult financial situation and urgently request a full refund of the unauthorized amount charged to my phone. Please investigate this fraudulent activity immediately and return my money, as this charge was made without our permission or awareness. I expect a swift and fair resolution to protect consumers from such incidents.
I recently discovered that my phone bill was charged three times in a row, each for ₺677, on behalf of Zula Online and MB Oyun Yazılım Hizmetleri. These charges were made without my knowledge or consent. Apparently, four confirmation SMS messages were sent to +2020 from my phone without my approval....
This morning, ₺174.99 was charged to my account for Lords Mobile without my permission. When I logged into the game to check, there was no record of this purchase. I attempted to contact the support team to resolve the issue, but I have yet to receive any response from them. This unauthorized trans...
I just discovered a ₺3000 in-game purchase in eFootball, made through mobile payment on my line—but I never authorized this transaction. I have no idea how this happened, and I certainly did not make this purchase myself. I am requesting an immediate cancellation before it gets added to my monthly ...
Today, I noticed that 300₺ was withdrawn from my bank card for a transaction linked to an app called Toptop Games, which I have never installed, used, or authorized. In my banking transaction details, the description clearly shows “Toptop Games”, and I only received an SMS notification about the cha...
On October 10, 2025, at 21:30:20, a total of ₺245.31 (≈ $9 USD) was withdrawn from my Vodafone Pay account without my knowledge or authorization. These transactions appear to have been made through Google Free Fire Max, but I have never played this game nor have I ever linked my account to Google Pl...
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