I have been using the Essence Lash Without Limits mascara for about a week and a half. I purchased it from the Watsons s...tore at Forum Istanbul Mall. After only a few applications, today the tip of the mascara wand broke off and got stuck inside the tube, making the product unusable. I no longer hav
On August 13, 2025, at 17:02, I purchased an Essence stick foundation from the Rossmann store located in Ankara Eryaman ...Metromall. When I tried to use it at home for the first time, I discovered that the twist-up mechanism was defective. The foundation stick came out stuck to the cap, and even after
On June 16, 2025, I purchased an Essence mascara from the Rossmann store in Karşıyaka. To my disappointment, when I open...ed it for the very first time, the mascara was already completely dry. This was my first time trying a product from Essence. I had hesitated in the past but finally decided to give
I have been a frequent user of the Essence Extreme Crazy Volume mascara and have even recommended it to many people arou...nd me. However, today I experienced a serious problem that caused an allergic reaction in my eye. The issue is that the mascara brush picks up an excessive amount of product. No ma
I placed an order with Je Essence on March 14, 2024, under order number #je3847. The payment of ₺ was processed successf...ully, but since then, I haven’t received any shipping confirmation or tracking information. What’s worse, I haven’t been able to reach anyone from customer service—no responses to
I recently purchased the Essence mascara from Mion for the first time, and I’m beyond disappointed with the results. Aft...er just one use, I noticed my eyelashes starting to fall out—something that has never happened to me with any other mascara before. On top of that, the product crumbles as it dries
I purchased an Essence brand mascara, but when I opened it, the product was completely dry and unusable. I immediately r...eturned to the store with my credit card slip, expecting an exchange, but they refused to replace it, claiming I needed a full invoice. This is completely unacceptable! If a store
I purchased an Essence mascara and eyeliner, but both products were extremely disappointing. The mascara was completely ...dry, making my eyelashes clump together instead of giving a smooth application. No matter how many times I washed my face, the eyeliner smudged badly, leaving my eyes covered in bl
I purchased the Essence Extreme Gel Gloss Top Coat, and it was a huge disappointment. The moment I applied it, it releas...ed an overpowering glue-like smell (similar to UHU glue) that lingered for a long time. The scent was so strong that it made the product unpleasant to use. Additionally, after app
I purchased an Essence product based on a Gratis employee’s recommendation, as they highly praised it. However, after us...ing it for just three days, my face broke out badly. I haven’t had this many pimples since my teenage years! I trusted this product, spent my money on it, and expected good result
Since I started using Essence Lash Princess Volume Mascara, I have noticed significant eyelash loss. My lashes are falli...ng out one by one, and I can see noticeable gaps where my long, full lashes used to be. This product has completely damaged my eyelashes, and I deeply regret purchasing it. I chos
"Thank you"
I placed an order for three items from Rossmann, but two arrived with serio...us issues. The website states a 1-3 day shipping time, yet my package took
I am disappointed with the Planet Essence Botanical Cream. After applying it to my clean skin at night, I immediately ex...perienced a burning sensation and itching. By the next day, I noticed new breakouts appearing on my face. I only used this product three times, and each time, the reaction was the
Hello, today at your Rossmann store in Karşıyaka Çarşı, I noticed that the Essence brand lip oil was marked 50% off on t...he price tag. However, when I proceeded to checkout, the discount was not applied, and the price remained unchanged. I brought this issue to the attention of the store employees,
I’ve been using Essence concealer for years, and it was always fully filled, but now I’ve noticed that about 25% of the ...product is missing right from the start. I can’t tell if the formula has changed, if it’s defective, or if Essence has simply reduced the amount without informing customers. This
I purchased the Essence Love, Luck & Dragons Creamy Lipstick (Shade 02 - Dragons Dream in Red), but the product was dama...ged upon first use. The moment I opened it and tried to apply it, I noticed that the lipstick was not properly attached to the base. It immediately fell out, even though I had neve
I purchased an Essence lipstick, but when my daughter applied it, she immediately noticed a bitter, almost toxic taste i...n her mouth. To confirm, I tried it myself, and it was absolutely unbearable, almost like poison. This is deeply concerning—why does a lip product that naturally comes into contact
On 03.11.2024, I purchased an Essence brand mascara from a Rossmann store, and when I opened the packaging, I immediatel...y noticed a serious defect: the inner wiper (vacuum seal) was completely missing. As a result, the brush is drenched in excess product every time I pull it out, and the bristles ar
On September 26th, I purchased an Essence lip liner from your Mecidiyeköy branch. When I got home and opened it, I was s...hocked to find that the inside of the product was completely empty—there was no lip liner in the tube at all. This was incredibly disappointing and frustrating. Unfortunately, I no
