I have been using the Essence Lash Without Limits mascara for about a week and a half. I purchased it from the Watsons store at Forum Istanbul Mall. After only a few applications, today the tip of the mascara wand broke off and got stuck inside the tube, making the product unusable. I no longer hav...
On August 14, 2025, I purchased the Essence Brow Lifting Set from the Watsons store at Siirt Park Mall. I did not open the product after buying it and kept it stored safely. However, when I opened it today to use it for the first time, I was shocked to find that the product was completely watery in ...
On August 13, 2025, at 17:02, I purchased an Essence stick foundation from the Rossmann store located in Ankara Eryaman Metromall. When I tried to use it at home for the first time, I discovered that the twist-up mechanism was defective. The foundation stick came out stuck to the cap, and even after...
On June 16, 2025, I purchased an Essence mascara from the Rossmann store in Karşıyaka. To my disappointment, when I opened it for the very first time, the mascara was already completely dry. This was my first time trying a product from Essence. I had hesitated in the past but finally decided to give...
I have been a frequent user of the Essence Extreme Crazy Volume mascara and have even recommended it to many people around me. However, today I experienced a serious problem that caused an allergic reaction in my eye. The issue is that the mascara brush picks up an excessive amount of product. No ma...
I placed an order with Je Essence on March 14, 2024, under order number #je3847. The payment of ₺ was processed successfully, but since then, I haven’t received any shipping confirmation or tracking information. What’s worse, I haven’t been able to reach anyone from customer service—no responses to ...
I recently purchased the Essence mascara from Mion for the first time, and I’m beyond disappointed with the results. After just one use, I noticed my eyelashes starting to fall out—something that has never happened to me with any other mascara before. On top of that, the product crumbles as it dries...
I purchased an Essence brand mascara, but when I opened it, the product was completely dry and unusable. I immediately returned to the store with my credit card slip, expecting an exchange, but they refused to replace it, claiming I needed a full invoice. This is completely unacceptable! If a store...
I purchased an Essence mascara and eyeliner, but both products were extremely disappointing. The mascara was completely dry, making my eyelashes clump together instead of giving a smooth application. No matter how many times I washed my face, the eyeliner smudged badly, leaving my eyes covered in bl...
I purchased the Essence Extreme Gel Gloss Top Coat, and it was a huge disappointment. The moment I applied it, it released an overpowering glue-like smell (similar to UHU glue) that lingered for a long time. The scent was so strong that it made the product unpleasant to use. Additionally, after app...
I purchased an Essence product based on a Gratis employee’s recommendation, as they highly praised it. However, after using it for just three days, my face broke out badly. I haven’t had this many pimples since my teenage years! I trusted this product, spent my money on it, and expected good result...
Since I started using Essence Lash Princess Volume Mascara, I have noticed significant eyelash loss. My lashes are falling out one by one, and I can see noticeable gaps where my long, full lashes used to be. This product has completely damaged my eyelashes, and I deeply regret purchasing it. I chos...
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I placed an order for three items from Rossmann, but two arrived with serious issues. The website states a 1-3 day shipping time, yet my package took ...
I am disappointed with the Planet Essence Botanical Cream. After applying it to my clean skin at night, I immediately experienced a burning sensation and itching. By the next day, I noticed new breakouts appearing on my face. I only used this product three times, and each time, the reaction was the...
Hello, today at your Rossmann store in Karşıyaka Çarşı, I noticed that the Essence brand lip oil was marked 50% off on the price tag. However, when I proceeded to checkout, the discount was not applied, and the price remained unchanged. I brought this issue to the attention of the store employees, ...
I’ve been using Essence concealer for years, and it was always fully filled, but now I’ve noticed that about 25% of the product is missing right from the start. I can’t tell if the formula has changed, if it’s defective, or if Essence has simply reduced the amount without informing customers. This ...
I purchased the Essence Love, Luck & Dragons Creamy Lipstick (Shade 02 - Dragons Dream in Red), but the product was damaged upon first use. The moment I opened it and tried to apply it, I noticed that the lipstick was not properly attached to the base. It immediately fell out, even though I had neve...
I purchased an Essence lipstick, but when my daughter applied it, she immediately noticed a bitter, almost toxic taste in her mouth. To confirm, I tried it myself, and it was absolutely unbearable, almost like poison. This is deeply concerning—why does a lip product that naturally comes into contact...
On 03.11.2024, I purchased an Essence brand mascara from a Rossmann store, and when I opened the packaging, I immediately noticed a serious defect: the inner wiper (vacuum seal) was completely missing. As a result, the brush is drenched in excess product every time I pull it out, and the bristles ar...
On September 26th, I purchased an Essence lip liner from your Mecidiyeköy branch. When I got home and opened it, I was shocked to find that the inside of the product was completely empty—there was no lip liner in the tube at all. This was incredibly disappointing and frustrating. Unfortunately, I no...