After a single accidental click, a ₺239 ($7) subscription fee for the FitMe app was charged to my phone bill without specifying which plan was purchased. Additionally, an extra ₺24.9 ($1) was deducted as a “Charge to Bill” service fee. During this entire process, I did not receive any confirmation message or disclosure, and I was not informed in any way about a subscription being started.
I haven’t yet contacted Vodafone Pay or FitMe customer service, but this is the first time I’ve ever experienced such an issue. The transaction was made through my Vodafone line registered in Ankara.
I request the cancellation of this unauthorized transaction, the termination of my subscription, and a full refund of the total amount charged. I kindly ask that my issue be resolved as quickly as possible.
On August 31, 2025, at 12:37 p.m., a ₺239 ($7) subscription fee for the FitMe app was charged to my Vodafone postpaid line after I accidentally clicked on something. The type of plan was not specified, and an additional ₺24.9 ($1) was also deducted as a “Charge to Bill” service fee. I only received ...
On September 1, I discovered that a FitMe app subscription — a service I have never heard of or used — was purchased through Vodafone Mobile Payment without my knowledge or consent. I never approved any payment either to FitMe or Vodafone Mobile Payment, yet ₺263.9 ($8) was charged to my line on the...
I recently noticed a ₺239 charge on my Vodafone bill for a FitMe subscription that I never approved, requested, or even knew existed. I received a message saying I could activate the FitMe service by entering a one-time password on their website, with the subscription fee being ₺239 per month includ...
A $7 subscription to an app called FitMe was started without my knowledge or consent through my Turkcell mobile line. When I reviewed my bill today, I noticed this unauthorized charge and immediately contacted Turkcell customer service. However, I was told that nothing could be done about the existi...
While trying to open a simple PDF file, a FitMe advertisement popped up unexpectedly. I accidentally clicked on it, but I did not request or use any service from FitMe. Realizing the mistake immediately, I called Vodafone customer service right away and had the subscription canceled on the spot. De...
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