I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times about this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill for ₺2,186. While I was still in Türkiye, I called Vodafone and had a record created for the issue, requesting that the call recordings from May 31, 2025, be reviewed. I was informed that the bill would be updated within a week and the issue would be resolved. I am currently abroad and unable to contact Vodafone customer service. I should not be obligated to pay the ₺2,186 bill. However, if I do not pay it, Vodafone will likely interrupt my prepaid line, which would leave me completely stranded in another country. The due date for the bill is June 16, 2025. I urgently request that the necessary corrections be made so I can pay the bill, which should be approximately ₺900.
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
Once again, Vodafone has slapped me with an unjustifiable bill of 1087.4 TL. Despite winning my April dispute over the 504 TL bill, they have failed to refund me the owed amount of 449 TL, and now they claim that the bill was reviewed by their relevant service and deemed valid. Not stopping there, t...
I switched my mobile number to Vodafone three months ago, and I was promised a seamless transition to a billing plan. However, despite repeated attempts and assurances, I remain stuck on a prepaid plan with limited data. Currently, I am paying ₺350 for a mere 25GB of data, which is severely restric...
Hello, my complaint pertains to the Vodafone operator. I traveled to Germany on July 14, 2023, and stayed for a week, returning on July 22, 2023. During my stay, I only made a few WhatsApp calls throughout the day using my phone. At other times, I kept my phone in airplane mode and turned it off. Wh...
about two months ago, Vodafone called to ask us to renew our contract. We talk to their customer service, agree to the deal they offer, and think that everything is fine in the world of telecom. When the due date comes around, bam! We are given a huge ₺814 bill and Vodafone's reason? I see. They say...
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