Turkcell's Unfair Data Plan Practices
I've been a Turkcell customer for over a decade. Every year, a couple of months before my package commitment ends, my internet package starts running out. For example, this year, I have a monthly 30 GB internet quota; it's enough for me for nine to ten months, but in the last two to three months, it's not sufficient. This happens even though I have home internet, and my connection is still 4G. Every year, I have to increase my internet package, only to face the same problem the following year. When I want to renew the same internet package at the end of my commitment, I have to pay almost double the price. In the 2023-2024 period, I paid 350 Turkish Lira for 30 GB of internet. Throughout the year, new packages demand 550 Turkish Lira for 30 GB of internet, and for the next tier, 40 GB, they ask for 650 Turkish Lira monthly. Next year, even 40 GB won't be enough, and they'll demand at least 1000 Turkish Lira for 50 GB. When multiplied by 650 Turkish Lira annually, it amounts to 7800 Turkish Lira; including my spouse's phone, it goes up to 15,600 Turkish Lira, and if we add home internet, it reaches around 22,000 Turkish Lira. This is equivalent to an average annual salary. Moreover, I'm making more reasonable payments compared to others around me. Some people's monthly operator expenses can exceed 30,000-40,000 Turkish Lira. While new customers are showered with internet package gifts, when I say, "I'm an old customer, shouldn't you protect me more?" I get the response, "Unfortunately, sir, these are our packages," and the call is ended. I feel like there's some sort of agreement between Turkcell, Türk Telekom, and Vodafone; they don't keep loyal customers but rotate people among themselves. A**** uses Vodafone for a year, then switches to Turkcell, while M***** switches from Turkcell to Vodafone. They seem unwilling to compete. I also think the government isn't speaking out against this cartel-like setup. I'm dissatisfied with Turkcell and other mobile internet providers.
Dear Customer, We will review your request and provide you with information as soon as possible. Best regards, Turkcell
Dear Customer, The rapid depletion of your internet quota varies depending on your usage. The data downloaded and uploaded during your internet usage is deducted from your current package. In case of exceeding the package, the downloaded and uploaded data is charged based on the excess package fee. The amount of usage for all these processes may vary depending on the programs installed on your device, which can slow down or speed up the device's performance, the websites accessed, and the content you wish to download. If you use social media applications intensively, we recommend turning off the automatic video playback option. You can easily access information about how much data you have used and at what date and time through our Turkcell application. For all domestic talk and messaging packages, you can see this information instantly, and for internet packages, you can see it excluding the last 1 hour at most. For any information and assistance requests, you can use the Turkcell application. Sincerely, Turkcell
Hello Mr. Can, The quick depletion of your internet quota varies depending on your usage. During your internet usage, the data downloaded and uploaded is deducted from your current package. In case of exceeding the package, the downloaded and uploaded data is charged based on the package overage fee. The usage amount of all these processes may vary depending on the programs installed on your device, which can slow down or speed up the device, the site accessed, and the content to be downloaded. If you use social media applications intensively, we recommend turning off the automatic video playback option. You can easily access information about how much data you have consumed at what date and time via our Turkcell application. You can see this information instantly for all domestic call and messaging packages, and for internet packages excluding the last hour at most. For our customers participating in our 30th Anniversary Campaign, the domestic minutes, domestic SMS, and domestic internet contents of the packages that meet the campaign criteria will be doubled and valid for one month. You can join the campaign by sending an SMS with "30.YIL" to 2200, through Turkcell Communication Centers, or the Turkcell application. You can review our special campaigns for you via the Turkcell application. You can review our special campaigns for you via the Turkcell application. For any information and assistance requests, you can use the Turkcell application. Sincerely, Turkcell
Hello Mr. Can, The quick depletion of your internet quota can vary depending on your usage. During your internet usage, the data downloaded and uploaded is deducted from your current package. In case of exceeding the package, the downloaded and uploaded data will be charged based on the excess package fee. The usage amount of all these activities may vary depending on whether the programs installed on your device slow down or speed up the device, the site accessed, and the content intended to be downloaded. If you use social media applications intensively, we recommend turning off the automatic video playback option. You can easily access the information on how much data you have used and at what date and time from our Turkcell application. You can see this information instantly for all domestic call and messaging packages, and for internet packages, except for the last 1 hour at most. For our customers participating in our 30th Anniversary Campaign, the domestic minutes, domestic SMS, and domestic internet contents of the packages that meet the campaign criteria will be doubled to be valid for one month. You can join the campaign by sending an SMS with 30.YIL to 2200, from Turkcell Communication Centers, and from the Turkcell application. You can review our special campaigns for you from the Turkcell application. You can use the Turkcell application for any needs related to our products and services. Best regards, Turkcell
Forget the copy-paste responses, I know very well how my internet usage is. I also know how much internet each activity consumes. In the first months of my contract, no matter what I did, I couldn't exceed my limit without even using home internet, but after 9-10 months, it started to become insufficient. You can't explain that to me. Your goal is to force me to upgrade to a higher package. Ten years ago, 5 GB of internet was enough for everything, but today 5 GB of internet gets used up while watching videos on Youtube.com. Moreover, despite still using 3G, my data usage shouldn't be as high as a 4G user's. For the past ten years, I have been upgrading my package every year. This year, I will put an end to it and make agreements with other providers, and I will also move my entire family.
