I've been a Turkcell customer for over a decade. Every year, a couple of months before my package commitment ends, my internet package starts running out. For example, this year, I have a monthly 30 GB internet quota; it's enough for me for nine to ten months, but in the last two to three months, it's not sufficient. This happens even though I have home internet, and my connection is still 4G. Every year, I have to increase my internet package, only to face the same problem the following year. When I want to renew the same internet package at the end of my commitment, I have to pay almost double the price. In the 2023-2024 period, I paid 350 Turkish Lira for 30 GB of internet. Throughout the year, new packages demand 550 Turkish Lira for 30 GB of internet, and for the next tier, 40 GB, they ask for 650 Turkish Lira monthly. Next year, even 40 GB won't be enough, and they'll demand at least 1000 Turkish Lira for 50 GB. When multiplied by 650 Turkish Lira annually, it amounts to 7800 Turkish Lira; including my spouse's phone, it goes up to 15,600 Turkish Lira, and if we add home internet, it reaches around 22,000 Turkish Lira. This is equivalent to an average annual salary. Moreover, I'm making more reasonable payments compared to others around me. Some people's monthly operator expenses can exceed 30,000-40,000 Turkish Lira. While new customers are showered with internet package gifts, when I say, "I'm an old customer, shouldn't you protect me more?" I get the response, "Unfortunately, sir, these are our packages," and the call is ended. I feel like there's some sort of agreement between Turkcell, Türk Telekom, and Vodafone; they don't keep loyal customers but rotate people among themselves. A**** uses Vodafone for a year, then switches to Turkcell, while M***** switches from Turkcell to Vodafone. They seem unwilling to compete. I also think the government isn't speaking out against this cartel-like setup. I'm dissatisfied with Turkcell and other mobile internet providers.
In 2024, 60GB on Turkcell was more than enough, but in January 2025, my package ran out quickly, and by February, it disappeared like water. What used to cost 400₺ in 2024 has now jumped to 900₺ in 2025. This system forces users into a cycle where they have no choice but to upgrade their packages. I...
Hello, I called Turkcell customer service many times today but it could not be resolved in any way. My 30 GB internet package that was renewed on December 10th seems to have run out today for unknown reasons, an excess package was added to it again without my knowledge. They said it was night intern...
I’ve been using Turkcell for about 12 years. My home internet, my father’s line, and my own line are all with Turkcell. Over the years, I’ve also purchased multiple devices from Turkcell. Currently, I’m given 40 GB of internet for a bill of at least ₺1000. Meanwhile, a new customer can get 90 GB for...
In June, I applied to renew my contract from one of the Istanbul Turkcell dealers. I chose one of the packages offered to me with 10 GB internet per month. However, in July, I found out that I was subscribed to the annual package with a message saying "your 120 GB quota has been used, this much is l...
I have been using Turkcell as my mobile operator, but the recent pricing has made me reconsider their strategy. Just a month prior to the conclusion of my contract, I was presented with a new offer. I'm currently paying ₺265 for a 30 GB internet package, but the new offer is ₺600 for only 26 GB. Tha...
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