In the game Zula, my account with the in‑game username “HELGA+” was banned from 05.10.2026 until 08.10.2026, even though... I have never used any cheat program or third‑party software that provides an in‑game advantage. I am certain that I have not used any cheats, and I was not provided with any clear
I am experiencing a serious problem with my Zula PC account and I would like it to be urgently investigated. Although I ...have not used any cheat or illegal software, my account has been banned for the second time. Recently, when I tried to log in to the game, I encountered a “Your account has been su
On 8 September at around 16:40, I purchased 250,000 Zula ZA from hesabımtrshop, paying ₺2,100 via QNB Finans. I expected... to receive an E-PIN or a similar code that I could use immediately, but neither such a code nor any ZA was delivered to me. At first, I was told that it would be delivered the sam
In the Turkish-made game Zula, which we have enjoyed playing for years and invested significant time and money into, sev...ere and technically unacceptable chronic infrastructure issues have recently ruined the gameplay experience. Although the company previously claimed, "We fixed the hitbox system,"
My Zula account, under the username "canbatar" on PC, was banned under the pretext of "cheating or using 3rd-party softw...are." I encountered this penalty even though I have never used cheats or installed any 3rd-party software on my system. I have spent a significant amount of money purchasing paid
I logged into my account on Zula's official website (zulaoyun.com) and submitted a total of five separate support ticket...s: three on August 1, 2026, one on August 3, 2026, and one on August 4, 2026. The topics ranged from general game inquiries to reports of cheaters, profanity, and other in-game tec
I have been playing Zula on and off for many years. After a break of about two years, I re-downloaded the game yesterday... hoping to play, but I was unable to enjoy it at all due to the current state of the game. Since yesterday, I have encountered at least one blatant cheater in every single match I
My Zula PC account has been banned unfairly. Even though I have not used or sold any cheats or third-party software, my ...account was suspended for 7 days under the pretext of "use/sale of cheats and 3rd-party programs," and 50% of the XP on my account was deleted. The suspension is stated to last unt
I have been playing Zula on PC through Steam for years, and it is almost the only game I play. On December 10, 2025, at ...4:28 PM, I logged into the game, made several in-game purchases, and completed missing items in my inventory. However, as soon as I entered a match, my account received a one-day b
I am unable to log into my account on Zula Mobile through my Android device. My account was linked to Google (Gmail), bu...t after the latest update, the Gmail option completely disappeared from the login screen, making it impossible to access my account. I tried to contact the support team to resolve
I have been actively playing on the Zula PC platform for a long time and have spent nearly ₺10,000 on my account since a...round 2016–2017. Recently, on my account with the username AMPARATOR, I received two ban warnings for allegedly using cheats, even though I have never used any. The first warning c
I opened my Zula account in 2020, and unfortunately, it has been stolen for the second time. I cannot understand how thi...s keeps happening despite my efforts to protect my account. This situation has left me feeling extremely frustrated and helpless, to the point where I feel like breaking my compute
I have been playing the Zula game since opening my account on 22.03.2017. I chose to support and play this game because ...it is a Turkish-made title, and over the years, I have spent significant amounts through in-game purchases. However, for the past two months, my account has been unfairly banned mu
I play Zula and was shocked to find that my account was banned without reason. After entering my username and password, ...I saw a message on the screen stating that my account had been suspended. I have never used any cheats and do not even know how to use them. Even if I did know, I would never risk
I attempted to trade my Zula account through an Instagram page dedicated to Zula account buying and selling. During the ...trade, I shared my Zula account login details with the other party, along with my phone number and email address for verification purposes. However, after taking over my account, t
I am currently playing the Zula game and facing a recurring issue where my level-up rewards disappear every time I advan...ce a level. This problem happens with nearly every level-up reward, including card packs and loot crates. I have been experiencing this problem consistently, especially when leveli
I play Zula and my account was unfairly suspended for 30 days, even though I have never used cheats or offensive languag...e in the game. I was shocked to see this ban because I always follow the game rules and maintain respectful behavior towards other players. This suspension is completely unjustifie
I am currently unable to access my Zula account because I forgot both the email address and phone number linked to it. I... still remember my username, but despite trying everything I could think of, I have been unable to recover my account. I recently started playing the game again, and it is very fru
I play Zula competitively and last night I logged off my account at Diamond 99 rank. However, when I logged in today, I ...was shocked to see that my competitive rank had suddenly dropped to Gold 65. I did not use any cheats, nor did I engage in any behavior that would justify a rank reset or penalty.
I play Zula competitively and my gaming experience has been severely affected by a cheating player named Star Crowell. I... have encountered this player twice in ranked matches, and each time they used unfair means to dominate the game, making it impossible for me and my teammates to play normally. Thi
I played Zula months ago, but now I am unable to log into my account because I forgot my password. The phone number link...ed to my account is an old number that has been deactivated, and I no longer have access to it. As a result, I am completely locked out of my account and cannot reset my password t
I recently discovered that my phone bill was charged three times in a row, each for ₺677, on behalf of Zula Online and M...B Oyun Yazılım Hizmetleri. These charges were made without my knowledge or consent. Apparently, four confirmation SMS messages were sent to +2020 from my phone without my approval.
I started playing Zula in 2018 and had to quit the game toward the end of 2022. Recently, when I reinstalled the game an...d tried to log in, I was shocked to see that my account was banned until 20.10.2073. The reason stated was "cheating," but this is completely unfair because I was not even playing
I have a Zula account that I spent money on and played for a long time. After taking a break for a few months, I reinsta...lled the game and tried to log in using my password, but it showed an incorrect password error. Thinking I might have forgotten it, I used the “reset password” option and followed
