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JBL

Complaints

60 complaints
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2

JBL Tune Flex 2 Microphone Noise Issue Ignored by Service Center

Ali
Ali
May 22 9:41 PM21

On March 18, 2026, I purchased a pair of JBL Tune Flex 2 headphones from the Media Markt store at Ankara Kentpark Mall f...

1

JBL Refused Warranty Service for My Broken Endurance Peak 3 Earbuds

Murat
Murat
May 17 4:01 AM52

I purchased a JBL Endurance Peak 3 from Aztek Teknoloji Ürünleri Tic. AŞ and have been using it for approximately 21 mon...

JBL Refused Warranty Service for My Broken Endurance Peak 3 Earbuds

My JBL Live 770NC Developed Crackling Noise After Only 2 Months

Rahmi
Rahmi
May 5 10:36 PM97

On February 15, 2026, I purchased JBL Live 770NC headphones through Amazon. Although the product is only about two month...

Lost JBL Tune 520BT Headphones and Needs Replacement Support

Emre
Emre
April 3 12:27 PM70

On 1 February 2026, I purchased a JBL 520 BT headphone from Media Markt with my own savings as a student. Unfortunately,...

JBL Earbuds Charging Port Burned Out After One Year – Request Refund

Hasan
Hasan
March 24 11:47 AM60

I have been using my JBL Soundgear TWC earbuds for about one year, and recently the charging port burned out, making it ...

JBL Earbuds Charging Port Burned Out After One Year – Request Refund
JBL Earbuds Charging Port Burned Out After One Year – Request Refund
1

JBL Tune 570BT Not Turning On or Charging

Erva
Erva
March 2 9:02 PM79

I have been using a JBL Tune 570BT headphone that I purchased from MediaMarkt approximately two years ago. At the time o...

JBL Tune 770 Headphone Hinge Breaks During Normal Use

İrem
İrem
February 9 8:11 PM126

On November 28, 2024, I purchased JBL Tune 770 wireless headphones from Media Markt. Although I used the product careful...

JBL Tune 770 Headphone Hinge Breaks During Normal Use
JBL Tune 770 Headphone Hinge Breaks During Normal Use
JBL Tune 770 Headphone Hinge Breaks During Normal Use

New JBL Bluetooth Headphones Keep Cutting Out on First Use

Ömer
Ömer
December 19, 2025 1:37 AM93

I purchased a JBL Bluetooth headset today from Vatan Bilgisayar for $26 USD. I started using the product about two hours...

1

I Face JBL 720BT Hinge Breaking and Warranty Denial for a Known Defect

Mustafa
Mustafa
December 11, 2025 6:40 PM328

I purchased a JBL 720BT over-ear Bluetooth headset through Trendyol, and about a week ago, the right hinge connection of...

I Face JBL 720BT Hinge Breaking and Warranty Denial for a Known Defect
I Face JBL 720BT Hinge Breaking and Warranty Denial for a Known Defect

JBL Tune 230 NC TWS And Tune Flex Right Earbud Issues With No Resolution

Eray
Eray
November 24, 2025 1:18 PM100

I first purchased the JBL Tune 230 NC TWS earbuds. I had an issue with this product because the right earbud was not cha...

1

JBL Quantum 100 No Sound Issue - Warranty Denied As User Error

Mustafa
Mustafa
November 16, 2025 8:01 PM128

Despite my JBL Quantum 100 headset having a 2-year warranty, it stopped producing sound in the 17th month. I sent the pr...

JBL Quantum 100 No Sound Issue - Warranty Denied As User Error
JBL Quantum 100 No Sound Issue - Warranty Denied As User Error
4
Resolved
İsmail
İsmail
November 10, 2025 2:39 AM1
İsmail removed this complaint from publication

JBL Flip7 Speaker Return Refused - Order Canceled Due to Box Integrity

Erhan
Erhan
October 11, 2025 5:22 PM13

On October 7, 2025, I ordered JBL Flip7 Bluetooth Speaker, IP67, Pink. My order number is 206678637538. I bought it as a...

JBL 510BT Bluetooth Failure - No Connection or Red Charging Light

Hatice
Hatice
October 5, 2025 11:08 PM58

I purchased my JBL 510BT headphones around 2023 through Trendyol and had been using them without any issues until now. H...

5
Resolved
Yunus
Yunus
September 9, 2025 7:13 PM14
Yunus removed this complaint from publication
5
Resolved

I Bought JBL Tune 310C and Right Side Stopped Working After Just One Year

Serdar
Serdar
July 22, 2025 11:22 PM127

"Hello, Following my complaint, I received a call from JBL Beşiktaş Service, and I honestly didn’t expect such a quick response. I’d especially like to thank Mr. Emirhan, who called me—he was very attentive. I took the headphones to the Marmara Park MediaMarkt store, explained the issue, and they immediately gave me a new pair. I'm truly grateful to JBL for standing behind their product."

I Bought JBL Tune 310C and Right Side Stopped Working After Just One Year

My JBL Tune 720BT Headphones Broke and JBL Refused Repair

Fatih
Fatih
July 17, 2025 6:30 PM101

On 19.09.2024, I bought JBL tune 720BT headphones for my daughter from Vatan Bilgisayar. The right side of the headphone...

JBL TUNE 520BT Connection Issue

Emir
Emir
June 19, 2025 1:01 AM50

I’ve been using the JBL 520BT, and I’ve recently encountered a frustrating problem when trying to connect it to my compu...

1

JBL Does Not Supply Spare Parts

Çağlar
Çağlar
June 18, 2025 3:34 PM69

In November, I bought a JBL Live Beam 3 earphone for my wife from Japan. Last week, the left earbud accidentally fell in...

JBL Does Not Supply Spare Parts
JBL Does Not Supply Spare Parts

My JBL Headphones Battery Drains Very Quickly

Deniz
Deniz
June 12, 2025 5:45 PM64

I bought my JBL 510BT headphones about 11 months ago, and a month ago they suddenly started showing incorrect battery le...

JBL Tune Flex2 NC Ghost Purple Bluetooth Earphones Static Noise Issue

Esra
Esra
May 3, 2025 10:37 PM47

On April 7, 2025, I purchased the “JBL Tune Flex2 NC Ghost Purple Bluetooth In-Ear Headphones” from MediaMarkt. From the...

JBL Tune Flex2 NC Ghost Purple Bluetooth Earphones Static Noise Issue
JBL Tune Flex2 NC Ghost Purple Bluetooth Earphones Static Noise Issue

I Regret Buying JBL 570 BT Because of a Constant Clicking Sound Issue

Nehir
Nehir
May 2, 2025 4:03 PM108

This is the second JBL 570 BT headset I've purchased. The previous one suddenly broke at the hinge. I bought a new one, ...

I Regret Buying JBL 570 BT Because of a Constant Clicking Sound Issue

Frequently Asked Questions

  • There are various ways to contact JBL support:
  • - Call JBL's product specialists at 800-336-4525. From Monday to Friday, 9:00 am to 11:00 pm (EST), and Saturday to Sunday, 9:00 am to 5:00 pm, they may answer your inquiries (EST).
  • - Chat with JBL support. Visit their website and click the chat icon.
  • - Lastly, JBL offers text-based help. Monday through Friday, 9:00 am–8:00 pm, you can text a support person at 628-333-7807. (EST).

About JBL

JBL manufactures audio tools that can be used in both home and business settings. JBL offers a wide range of products including wireless speakers, headphones, home audio systems, portable speakers, sound bars, and professional audio equipment. Audiophiles, gamers, and professionals prefer JBL products as they are known to offer good sound quality and reliable performance.

JBL is active in numerous regions including the United States, Europe, Asia, and Australia. You can buy the company's products in stores worldwide, as well as on various online marketplaces and the company's own website.