Samsung

I purchased a Samsung EcoBubble 7 kg washing machine on 30 December 2025, and from the first use, it has not been spinning properly. The machine fails to spin the laundry correctly on every wash and in all programs, so the clothes remain very wet, and the product cannot be used as expected. I have c...

I purchased a Samsung 85UE8000U model television from the Vatan Bilgisayar Mamak Nata Vega Mall branch. The product was delivered on December 16, 2025, and installed on December 17, 2025. However, just 10 days later, on December 27, 2025, the television malfunctioned and the screen completely went b...

I purchased my Samsung UE55BU8500UXTK television in December 2022. Shortly after the warranty period expired, the screen began to dim progressively, and within a short time, the device went completely dark and became unusable. In December 2025, I contacted the authorized service in Konak, İzmir, due...

I have been struggling to use my Samsung Galaxy Z Flip 6, which I purchased from Turkcell about a year ago, due to persistent freezing and lagging issues that started from the very first day. The phone constantly stutters and freezes while opening apps or switching between screens, and at times it b...

On December 15, 2025, my spouse and I purchased two Samsung Galaxy S25 FE phones from the Media Markt store located inside Buyaka Shopping Mall on the Asian side of Istanbul. Since we bought the phones brand new, we used them with a shatterproof screen protector, a special rear camera lens protector...

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6.03.2025: On March 16, 2025, I purchased a Samsung QE65S OLED TV from Media Markt. The listed price of the TV was $2,307, and I bought it at a discounted price of $1,782. I also paid about $117 for insurance and extended coverage. The TV was installed on April 4, 2025, and that same day I noticed ...

I purchased a Samsung 58CU7000 television from Hepsiburada.com on February 26, 2024, and began using it on the same date. Before even two months had passed, in April 2024, screen darkening issues began to appear. When the authorized service visited for the first time, they merely told me to “manage ...

I own a Samsung DV90TA240AX/AX dryer located in Ödemiş, İzmir, and since 4 October 2025 I have been experiencing a serious malfunction. The machine gives a 3C motor error during use and then stops working completely, so I cannot use the dryer at all. During this period, Samsung authorized technical ...

On April 2, 2025, at 5:54 PM, I purchased a Samsung UE70DU7100U television on an installment plan from the A101 store located in Suvaroğlu Neighborhood, İpekyolu, Van, for $1,280. While using the TV under normal conditions, and despite the fact that it was not exposed to any external impact, cracks ...

I have been using a Samsung vertical vacuum cleaner and on 09 November the broom pipe cracked during normal use. The product was not subjected to any impact or misuse; the crack occurred while I was simply cleaning as usual, which led me to believe this is a durability or manufacturing issue. After ...

On August 17, 2025, I purchased a Samsung Galaxy Z Flip 7 from the Media Markt store. On December 11, 2025, the phone first developed a separation in the folding area. Shortly after, a spreading effect similar to ink leakage appeared from that section, and within a short time, the screen turned comp...

I am using a Samsung Galaxy S8, and for about one month, I have been experiencing a serious issue with my phone. After performing a factory reset, the device fails to complete the setup process, which prevents me from using the phone properly. The problem started immediately after the reset and has ...

I am using a Samsung S22 Ultra, and after updating my phone to Android 16 on 1 November 2025, I started experiencing serious problems connecting to mobile networks and the internet. Since this update, the device frequently loses mobile network connection, internet access becomes impossible at times,...

I purchased my Samsung Galaxy Z Fold 7 approximately three months ago through Trendyol’s online store, and I have used the device carefully from day one, always with a protective case. Two days ago, after installing a software update, lines suddenly appeared on the inner screen, and the display beca...

I am using a Samsung Galaxy S24 FE, and I have discovered a serious security issue with the fingerprint reader. On December 11, 2025, at around 4:20 PM, my friend—whose fingerprint is absolutely not registered on my phone—was able to unlock my device using his own fingerprint. After this initial inc...

I am using Telegram on a Samsung Galaxy A53 5G, and for about two weeks the application has remained frozen without me doing anything. Only Telegram is affected; the rest of the phone and other applications work normally. I have not been able to solve the problem on my own and have not yet tried any...

I am writing to file a complaint regarding a fraudulent transaction carried out through IZYICO/SAMSUNG.COM using my virtual Garanti BBVA Bonus card. On 17 November 2025 at 16:04, I attempted to make a ₺499 purchase from ŞOK with my virtual card. During this process, I became a victim of a social eng...

I purchased a Samsung QN70F television on 27 November 2025. During installation, the authorized Samsung service noticed that the screen of the TV was crooked/warped and immediately identified this as a defect. The service team took photos of the issue and informed me that they would discuss the matt...

I purchased a Samsung NA64B3100AS built-in hob, and after the very first use, yellowing occurred on the steel parts around the igniters on all four burners. A product that is brand new and used only once should not show such discoloration. I contacted Samsung/technical service about this problem, bu...

I have been using a Samsung RT50K6000S8 fridge for about four years and, despite taking normal care, I have been experiencing a serious rust and decay problem on the doors and front area for the last two years. We only clean the fridge with rags as part of regular household cleaning, yet the metal s...

Two months ago, I experienced a cloned IMEI issue on my Samsung Galaxy A70. I received an SMS, and right after that message, my device was blocked from use — I could no longer use my line or my phone normally. My device is invoice-registered, and the IMEI number on the invoice matches the IMEI print...

I purchased the Samsung 65QN70F Neo QLED television on 28.10.2025, and after I started using the device, I noticed a serious quality issue. In particular, moving scenes are not smooth at all; they progress as if they are stuttering or moving frame by frame. Additionally, subtitles and white text on ...

I started experiencing a panel malfunction on my Samsung UE55TU800U television. The same issue had occurred once before, but at that time the device fixed itself, so I did not request service. For about 15 days now, the panel malfunction has returned and this time it has become permanent. When I res...

I purchased my Samsung S21 FE phone in January 2025. Today, the screen glass cracked after the phone slipped from my hand. Even though the device is very new, I am disappointed to experience such an issue in such a short time. The phone had no previous damage or any other issues—the crack occurred d...