The JBL 560BT headphones I purchased from Teknosa in 2023 have started having a charging problem. When I plug the headphones into the charger, the indicator light turns on at first, but after a few seconds it turns off, and the headphones do not power on at all. I tried plugging them in 5–6 times at different times, but the result did not change—the device does not charge under any circumstances.
Unfortunately, I have lost the invoice and warranty document, so I am currently unable to proceed with a standard service request. Despite this, I do not find it acceptable that the product failed in such a short time and in this manner, and I want my grievance to be resolved.
I request that JBL and Teknosa assist me by inspecting the product if possible, helping with repair or replacement options, and informing me about what steps I should follow to resolve this issue.
Dear Valued Customer, We are calling you, but we cannot reach you. We kindly ask you to call us so that we can assist you. You can send any feedback regarding our products and services. We will be happy to support you. Sincerely, JBL Customer Service
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