You can follow a few steps to resolve the issue. Start by verifying whether your headphones are still covered by the warranty.
To check your warranty status and start a claim, simply visit https://support.jbl.com/us/en/customer-service/warranty-request.html
If your headphones are no longer under warranty or you enjoy taking matters into your own hands, think about fixing the headband on your own.
Platforms such as iFixit offer detailed, easy-to-follow guides for a range of repairs, including problems with headbands.
If you're looking for replacement parts, it's best to reach out to JBL's customer support at 800-336-4525. Additionally, JBL provides a live chat option and email support through https://support.jbl.com/us/en/customer-service/
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.
Related Complaints
I Face JBL 720BT Hinge Breaking and Warranty Denial for a Known Defect
I purchased a JBL 720BT over-ear Bluetooth headset through Trendyol, and about a week ago, the right hinge connection of the headphones broke. I sent the product to the authorized service under warranty. Even though this is a widely reported and chronic issue experienced by many users of this model,...
JBL Quantum 100 No Sound Issue - Warranty Denied As User Error

Despite my JBL Quantum 100 headset having a 2-year warranty, it stopped producing sound in the 17th month. I sent the product to service through Teknosa store. After about two weeks, it was returned without any repair, labeled as “user error,” and I was offered a different product for an additional ...
My JBL Tune 720BT Headphones Broke and JBL Refused Repair
On 19.09.2024, I bought JBL tune 720BT headphones for my daughter from Vatan Bilgisayar. The right side of the headphone broke. Since it was under warranty, I sent it to service (service number 484981). Today they called and said that the fractures were not under warranty and would not be repaired. ...
JBL Tune 520 BT Headband Stretched and Won’t Stay on After 2 Months

I purchased the JBL Tune 520 BT headphones about two months ago. I intended to report this issue earlier but didn’t have the chance. Just 2–3 days after I started using them, the headband stretched significantly. Now, the headphones no longer fit securely and constantly slide off my head, making the...
My JBL Tune 570BT Headphones Broke Easily Despite Careful Use

On February 5, 2024, I purchased the JBL Tune 570BT headphones, but they broke while I was gently adjusting them to fit my ears. I didn’t apply any excessive force, yet they snapped in the same spot many other users have reported online. Despite never dropping the headphones and keeping them in pris...
My JBL Tune 510BT Headphones Broke Despite Careful Use

On December 18, 2023, I purchased a pair of JBL Tune 510BT headphones from AZTEK TEKNOLOJİ. Despite handling them with care, the folding joint broke while adjusting them. I never dropped them, and there isn't a scratch on them. I paid ₺2052, and they come with a one-year warranty, which is still val...
My JBL Headphones Opened at the Connection, Disintegrated
sent my headphones for warranty repair just two months after buying them, and I was shocked by the treatment I received. They insisted on charging me ...
JBL Headphones Broke After Only a Month of Use

I purchased JBL wired headphones on November 23, 2023, from the Hepsiburada website. The seller was Media Markt. The headphones malfunctioned after just one month of use. I reached out to Media Markt, who then forwarded the problem to JBL. Surprisingly, JBL declined to offer a replacement or repair,...
JBL Tune 500BT Headphones Broke Easily

I can't get in touch with customer service, and my emails go unanswered. I bought the JBL Tune 500BT headphones on January 13, 2023. I didn't force them while adjusting them to fit comfortably, but they broke. They've never been dropped or scratched, so seeing such a supposedly high-quality product ...
JBL 560BT Headphones Not Repaired
I recently faced a frustrating experience with my JBL 560BT headphones that left me disappointed and dissatisfied with the brand's customer service. The headphones had been serving me well until an unfortunate incident occurred – the pivot point snapped, leading to a minor breakage. Though the produ...
JBL Tune 510BT Headphones Built In A Flimsy Way, Headband Broke

In the JBL Tune 510BT model, which I have been using for about 4-5 months, the part that allows the left side to turn inward came off spontaneously. Although I could not understand the problem, no force was applied. While I was wearing the headphones properly, a clicking sound came from the right si...





















