On October 7, 2025, I ordered JBL Flip7 Bluetooth Speaker, IP67, Pink. My order number is 206678637538. I bought it as a gift for my daughter, but when she opened it and looked at it, she didn't like the color and dimensions, so we decided to return it. I returned the product, unused and undamaged, carefully packaged with only two security strips, and sent it back via DHL e-Commerce. When I submitted my return request, upon receiving it, they rejected my return on the grounds that "the box integrity was compromised." However, the box was intact, and only the security strip had been used. When I contacted customer service, I was told that I needed to fill out a return form at the JBL technical service center and that the service center would accept the return. Despite N11's advertising emphasizing easy returns, they provided no assistance whatsoever during this process, leaving me feeling mistreated. Even though I returned the product unused and without any problems, I was treated unfairly by both the seller and N11. I demand that the return be accepted and my payment be refunded.
On 19.09.2024, I bought JBL tune 720BT headphones for my daughter from Vatan Bilgisayar. The right side of the headphone broke. Since it was under warranty, I sent it to service (service number 484981). Today they called and said that the fractures were not under warranty and would not be repaired. ...
Since the silicones of my JBL brand Bluetooth headphones came out, I sent them to the authorized service under warranty via Hepsiburada. Although the authorized service accepted that the product was deformed, they informed me that it could not be repaired and that it could not be replaced because th...
I purchased JBL wired headphones on November 23, 2023, from the Hepsiburada website. The seller was Media Markt. The headphones malfunctioned after just one month of use. I reached out to Media Markt, who then forwarded the problem to JBL. Surprisingly, JBL declined to offer a replacement or repair,...
I can't get in touch with customer service, and my emails go unanswered. I bought the JBL Tune 500BT headphones on January 13, 2023. I didn't force them while adjusting them to fit comfortably, but they broke. They've never been dropped or scratched, so seeing such a supposedly high-quality product ...
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