On November 28, 2024, I purchased JBL Tune 770 wireless headphones from Media Markt. Although I used the product carefully and under normal conditions, the hinge section of the headphones suddenly broke on Friday, February 6, 2026. There was no impact, drop, or any situation that could be considered user error. I still have the product’s invoice, warranty certificate, and original box. Despite this, the authorized representative I contacted told me that the headphones could only be sent to the service center and that I would be responsible for paying any repair costs determined by the service. I do not accept this approach for a product that is still under warranty and whose hinge broke on its own during normal use. I request that my JBL Tune 770 headphones be evaluated as a defective product and that a replacement be provided without charging me any fees.
On February 5, 2024, I purchased the JBL Tune 570BT headphones, but they broke while I was gently adjusting them to fit my ears. I didn’t apply any excessive force, yet they snapped in the same spot many other users have reported online. Despite never dropping the headphones and keeping them in pris...
I purchased JBL Tune Flex headphones from MediaMarkt on February 12, 2024, and I have been experiencing a charging issue with the left earbud for quite some time. At first, the left earbud would charge but drain very quickly; for the past six months, it has stopped charging entirely and is now unusa...
I purchased the JBL Tune 720BT headphones from Media Markt on 14.12.2024, and I’ve already encountered a major issue. When using the headphones via Bluetooth, the sound is significantly lower than expected and barely audible unless I set the volume to maximum. However, when I connect them to my phon...
I purchased a JBL 720BT over-ear Bluetooth headset through Trendyol, and about a week ago, the right hinge connection of the headphones broke. I sent the product to the authorized service under warranty. Even though this is a widely reported and chronic issue experienced by many users of this model,...
I can't get in touch with customer service, and my emails go unanswered. I bought the JBL Tune 500BT headphones on January 13, 2023. I didn't force them while adjusting them to fit comfortably, but they broke. They've never been dropped or scratched, so seeing such a supposedly high-quality product ...
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