JBL Tune Flex2 NC Ghost Purple Bluetooth Earphones Static Noise Issue

Esra

On April 7, 2025, I purchased the “JBL Tune Flex2 NC Ghost Purple Bluetooth In-Ear Headphones” from MediaMarkt. From the moment I took the product out of the box, there was a noticeable static noise in both earbuds, and this issue worsened over time. Despite resetting the headphones and trying them on different devices, the problem persisted. As the static noise became disturbingly loud even while listening to music, I initiated the return process. About a week after I shipped the product, I was informed that it had reached the manufacturer. MediaMarkt Customer Service stated that I would be contacted via SMS or email within 20 business days after the product reached the company, and I would be informed whether the product would be refunded, repaired, or replaced. Today, although approximately 10 business days have passed since the product was received by the manufacturer, I only received an SMS stating that the product was being returned to me. However, no information was provided regarding what kind of action—repair, replacement, or refund—was taken. When I contacted MediaMarkt Customer Service about the issue, I was informed that there was still no update in their system and no explanation provided about the reason for the return. I was told that they would contact the company and get back to me. When checking complaints on Xolvie, it is evident that many customers have experienced similar issues with the same model, indicating a chronic problem. It is not appropriate from a consumer rights perspective for a well-known and trusted brand to continue selling such a product, especially at a higher price compared to other headphones. Moreover, many customers reported encountering similar issues either shortly after purchase or approximately one year later. In this case, even if the product is returned to me repaired or replaced, there is no guarantee that the same chronic issue will not reoccur once the warranty has expired. Since the manufacturer will not assume any responsibility after the warranty period ends, the solution provided to me is questionable in terms of its long-term benefit. My request is that the manufacturer accepts the return of the product and refunds the amount I paid. I kindly ask that this grievance be resolved as soon as possible.

Esra

My issue still has not been resolved. One week after I initiated the return process for the headphones, I was informed that the product had reached the manufacturer. A week later, I was told that the product had been tested and was sent back to me on the grounds that it was 'not defective.' When the headphones arrived, I tried them again and clearly noticed that the buzzing problem persisted. I called Aztek Teknoloji and explained the situation. I was told that I needed to return the product again, not through Media Markt but individually via UPS Turkey, and that I should include a note inside the package stating that there was a buzzing issue and that I was requesting a return. I sent the product again as instructed. I also called customer service to confirm that my return request had been noted and would be forwarded to the relevant departments. Last week, I handed the headphones over to the courier; however, today I received a message stating that the product was being sent back to me again. It is clear that the buzzing issue with the headphones persists and that this is a chronic problem. The grievance I have experienced for over a month still has not been resolved. My request is that the amount I paid be refunded to me and that the headphones be permanently received by the manufacturer so that they are not sent back to me again.

Esra

Additionally, the information that the product was returned on the grounds that it was 'not defective' was not directly communicated to me. I only received a notification that the product was being returned. When I called customer service to find out the reason for the return, it was explained to me that the product was sent back because it was not defective. Today, just like before, the reason for the return was not communicated to me. Only the tracking number was shared by the shipping company and I was informed that the product was being sent to me. My request is very clear: I do not want a repair or replacement. I want the amount I paid to be refunded to me and the product to be permanently collected by the manufacturer.