Turkcell Superonline and its dealer, Planet ECM, have provided absolutely no service for the past 20 days. Despite calli...ng 12 times and creating numerous support requests, the level of irresponsibility and indifference has reached an unacceptable point. Both your approach to customer satisfaction an
I am a Turkcell Superonline fiber internet subscriber using a 100 Mbps package at my address in Koza Mahallesi, Esenyurt..., Istanbul. Due to recurring faults in the past week, I have experienced long-lasting interruptions that directly affect my ability to work from home. On March 8 and March 13, ther
I was using the Turkcell Superonline TV+ Premium x HBO Max service at my address in Küçükçekmece, Istanbul. On December ...20, 2025, I was contacted and offered a campaign change, and a new package was created that included a free device. After that, I was called twice by the store and informed that th
For about one month, I have not been able to properly use the TV Plus application included with my Superonline service o...n my Samsung television. At first, the app was constantly freezing, and for the past few days, it no longer opens at all. My customer number is 53435928. During this time, I have
I am a Turkcell home internet subscriber with customer number 75412***. I returned the modem belonging to this subscript...ion by cargo to a Turkcell dealer in Izmir on October 17. Despite having delivered the device, I received a message on November 2 stating that a modem fee of ₺1,322 had been reflec
I am a Superonline subscriber using the 50 Mbps campaign home internet service at my address. As of 28.11.2025 at 01:50,... my internet connection was completely cut off and I have been without any service for 8 days. During this entire period I have not been able to receive any internet service at all
I am a Superonline fiber home internet customer, and on December 2nd at around 09:30 in the morning my internet connecti...on was completely cut off and has not been working since. There has been no access at all during this period, and I have not been able to use the service I am paying for. I contact
Last month I extended my Turkcell Superonline internet and TV subscription with the promise of a free tablet in return f...or my commitment, but despite this clear commitment, the promised tablet has still not been delivered to me. Since renewing my subscription, I have never been proactively contacted
I signed up for fiber internet for about ₺700, and shortly after, a woman called saying that with this subscription, TV ...Plus would drop to ₺150, so I would pay around ₺850 in total. I asked clearly whether Gain, BluTV, Exxen, and Netflix were included, and she replied that all of them were available
For years, I have been receiving Turkcell Superonline debt messages on my phone line ending in 1095, which has been regi...stered in my name since 2015–2016 and was purchased as a special number from a Turkcell store. These messages belong to someone I do not know (M**** K********) and include details
Since my Turkcell Superonline fiber optic internet subscription has ended, the modem device was supposed to be collected... from my home. We have been waiting at home since Monday, November 3, as I was informed that the device would be picked up. However, during this entire period, no one has called or
I have been using Turkcell Superonline fiber internet service for a long time at my address. However, I have been experi...encing constant disconnections and low-speed issues for years. These problems occur continuously throughout the day. I have contacted customer service multiple times, but each time
I applied to Superonline for a 100 Mbps home internet service. The installation team that came to my home told me that m...y bill would be ₺450 instead of ₺650 and completed the installation without providing any information about a commitment or cancellation fee. However, after using the service for o
I am a Turkcell Superonline fiber internet subscriber. When I started my subscription in July 2025, I signed a 12-month ...commitment stating that the first two months would be free and the remaining ten months would cost ₺600 per month. In the first month (July), I was billed ₺100.50, which was explai
I have been experiencing constant disconnections with my Superonline Fiber 100 Mbps internet subscription for about a mo...nth. I reported this issue to customer service multiple times, and each time I was told it was due to infrastructure problems. However, Superonline teams inspected the line and con
I canceled my Turkcell Superonline home internet subscription (number 10494202) without any cancellation fee due to marr...iage and a change of address, as there was no available infrastructure. I shipped the modem to the address provided by the company on July 31, 2023, and I have the tracking number,
My Turkcell Superonline modem broke down. I’ve been a fiber internet subscriber for about 20 years, and when the modem I...’ve used for the past 10 years malfunctioned, I was told that replacing it with an old-technology modem would be free, but replacing it with a new-technology one would cost extra.
On October 21st, I applied for a Turkcell Superonline home internet subscription. Despite the time that has passed, the ...connection still hasn't been made. I contacted customer service twice during this process, and each time, they promised a connection as soon as possible. However, there has been no
About two months ago, after Superonline carried out fiber infrastructure work on 4246 Street in Şirinkent Neighborhood, ...Urla/İzmir, the road that was excavated was poorly resurfaced by the subcontractor. The material used for the asphalt has started to scatter into loose gravel, and the trench has g
"They renewed the modem, and now when I run tests, we observe that much higher speeds are reached compared to before. Thank you for their support."
Although I have a 1000 Mbps fiber internet subscription with Superonline, I have been experiencing persistent speed drop...s for a long time. The issue occurs at all hours of the day and I have never reached the promised speeds. I have contacted customer service multiple times regarding this issue, but
I applied online for a Turkcell Superonline home internet subscription on 9... October, 2025. The next day, I was contacted for installation. Since I was
"The issue has been resolved."
On September 30, 2025, I purchased a 100 Mbps Superonline fiber internet package with a 12-month contract, offering the ...first two months free and a monthly fee of ₺600 thereafter. I was given an installation appointment for October 3, 2025. On the scheduled date, the team arrived at my address but l
