I purchased a JBL 720BT over-ear Bluetooth headset through Trendyol, and about a week ago, the right hinge connection of the headphones broke. I sent the product to the authorized service under warranty. Even though this is a widely reported and chronic issue experienced by many users of this model, the service labeled the problem as “user damage” and, instead of offering a solution under warranty, attempted to sell me a new product.
No repair was performed on my headphones, and I was not given any clear or convincing explanation as to why a known structural hinge failure is being treated as user-caused damage. I also tried to contact JBL customer service, but I was unable to reach anyone through their customer support channels.
I request that the hinge breakage on my JBL 720BT be re-evaluated under warranty as a manufacturing or structural defect, and that my product be repaired free of charge, or replaced with a new unit if repair is not possible. I expect this issue to be handled without shifting responsibility onto the user for a known design flaw and without forcing me to purchase a new product.
On 19.09.2024, I bought JBL tune 720BT headphones for my daughter from Vatan Bilgisayar. The right side of the headphone broke. Since it was under warranty, I sent it to service (service number 484981). Today they called and said that the fractures were not under warranty and would not be repaired. ...
Two days ago, my JBL 510BT headset broke in my bag for reasons I couldn’t understand. After reading complaints on this platform, I discovered that this is a common issue with the headset. Hoping for a repair, I sent it to the warranty service. Today, I received a message stating that they would not ...
I purchased my JBL 510BT headphones around 2023 through Trendyol and had been using them without any issues until now. However, today they suddenly stopped connecting to my Samsung S21 phone and other devices I tested. The blue light on the headphones turns on, but the connection does not occur. I t...
Despite my JBL Quantum 100 headset having a 2-year warranty, it stopped producing sound in the 17th month. I sent the product to service through Teknosa store. After about two weeks, it was returned without any repair, labeled as “user error,” and I was offered a different product for an additional ...
I purchased JBL tune wireless headphones, and they threw out the silicone after only one month of use. I sent it to the Aztek technology service center via Vodafone during the warranty period, and they sent me a new product. However, after a month, every product that arrived caused the same issue. W...
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