On 19.09.2024, I bought JBL tune 720BT headphones for my daughter from Vatan Bilgisayar. The right side of the headphone broke. Since it was under warranty, I sent it to service (service number 484981). Today they called and said that the fractures were not under warranty and would not be repaired. They offered to sell me the same product at a discount. There is no user-related problem in the product, it is a fracture related to the quality of the material used. I have seen the complaints of people who had the same problem on the internet before, so it is a chronic problem that others also experience. It is a part that cannot be broken by any impact or fall. The movable inner part of the right side of the headset. My daughter used this product very little and carefully. The product looks like the first day, no scratches, no deformations. I request the company to either repair or replace the product. There is no defect caused by us. Therefore, it is none of my business if it is broken or has any other problem. I expect that the brand value should not be damaged with small accounts and our victimization should be eliminated. If our victimization is not eliminated, I would like you to know that I will seek my right to the end on all social media platforms, especially the Consumer Court, and I will deliver my complaint to JBL Los Angeles headquarters. I respectfully request the necessary.
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