Despite my JBL Quantum 100 headset having a 2-year warranty, it stopped producing sound in the 17th month. I sent the product to service through Teknosa store. After about two weeks, it was returned without any repair, labeled as “user error,” and I was offered a different product for an additional payment of approximately ₺1,500. I do not accept this approach. The issue has been recurring since the early days of using the headset. My service receipt number is AZT0000507045. I was left victimized because instead of performing a free repair under warranty, I was redirected toward purchasing another product, and the “user error” claim was not explained with any concrete justification. My request is to have my current headset replaced free of charge with the same model under warranty. Otherwise, I will file a complaint with the Consumer Arbitration Board.
Two days ago, my JBL 510BT headset broke in my bag for reasons I couldn’t understand. After reading complaints on this platform, I discovered that this is a common issue with the headset. Hoping for a repair, I sent it to the warranty service. Today, I received a message stating that they would not ...
This is the second JBL 570 BT headset I've purchased. The previous one suddenly broke at the hinge. I bought a new one, and honestly, that was my mistake. This headset also has a chronic issue—when no music is playing, there’s a constant clicking sound (“tick tick tick”) from the right earcup, and t...
I bought JBL T560bt headphones from Teknosa on October 16, 2021. After just one month, they started turning off even when fully charged. They stopped working completely in the end. I called Teknosa to get my headphones fixed because the insurance was still valid, but they told me they could only giv...
I purchased a JBL 720BT over-ear Bluetooth headset through Trendyol, and about a week ago, the right hinge connection of the headphones broke. I sent the product to the authorized service under warranty. Even though this is a widely reported and chronic issue experienced by many users of this model,...
Since the silicones of my JBL brand Bluetooth headphones came out, I sent them to the authorized service under warranty via Hepsiburada. Although the authorized service accepted that the product was deformed, they informed me that it could not be repaired and that it could not be replaced because th...
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