Hotels.com

My travel booking reference number is 72063845528932. On June 25, 2025, I made a reservation through Hotels.com for 3 adults and 1 child at İzmir Sibyl Hotel Erythra, located in Çeşme, İzmir, for the dates July 22–26, 2025. However, I later realized that the reservation was processed for only 2 adul...

My friend and I organized a vacation, and they took care of all the reservations through Hotels.com. Unfortunately, I am no longer in touch, and I do not have any access to the booking information. I can't recall the name of the hotel, and when I reached out to my friend, they didn't get back to me....

I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment, the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant ...

I am absolutely outraged with Hotels.com! They booked me a reservation for a campsite that's permanently closed and not operating. If I hadn't double-checked, I would have arrived to find the gates locked and my vacation utterly ruined. I spoke directly with the campsite owner, who confirmed they ha...

I am absolutely outraged with Hotels.com! On June 18, 2025, I made reservation number 73144075831823 for three rooms. I immediately realized the date was wrong and tried to cancel. To my disbelief, only one room was refunded, but Hotels.com refused to refund the other two! Their "help service" sent ...

I am absolutely enraged with Hotels.com! I canceled my hotel reservation within just one hour of booking it, and yet, I have received no refund! This is utterly unacceptable. It's impossible to reach a live person in customer service; all I get is a virtual assistant that robotically tells me no ref...

I am absolutely outraged with Hotels.com! I stayed at a hotel through their site in May, and now I can't get my invoice for the accommodation. It's infuriating; I've tried every possible way to contact Hotels.com, and it's like talking to a brick wall. Their "customer service" is a completely useles...

I am absolutely outraged with Hotels.com! I accidentally booked a hotel for the wrong date, and now I can't reach anyone to cancel it. There's no email address or phone number for Hotels.com Turkey – it's impossible to get a hold of a human being! All they offer is a pathetic, multiple-choice virtua...

I am absolutely outraged with Hotels.com! Before getting my Greek visa, I made three separate hotel reservations through your website. Later, when my visa dates were finalized, I had to change my travel plans. On May 14, 2025, I canceled all three original hotels and then re-booked new ones accordin...

I am absolutely outraged with Hotels.com! My hotel reservation, which was confirmed as canceled on May 30th, still hasn't been refunded to my account. They're refusing to give me my money back, and it's infuriating! This is completely unacceptable. Their "customer service" is a joke. They have a te...

I made a hotel reservation online through Hotels.com and paid a significant amount for the booking. However, I am now unable to cancel it. When I downloaded the app to manage my reservation, it says there is no booking associated with my account. This is extremely frustrating—I followed all the ste...

I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed. When I contacted Hotels.com, they insisted that no reservation was made. But when I rea...

I made a reservation through Hotels.com for a stay, but due to unforeseen circumstances, I had to cancel it. My reservation number is 72063406055303. Despite multiple attempts, I haven’t been able to reach a single representative through customer service. There’s no phone number that leads to an act...

I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...

I made a same-day reservation through Hotels.com for Pamir Butik Otel in Bursa at 8:00 PM and paid in full. When I arrived at the hotel shortly after, they refused to check me in, claiming that I had missed the check-in time. If the hotel has a strict check-in cutoff, why is the room still being so...

I made a reservation through the Hotels.com app using the "pay at hotel" option. Even though I chose to pay at check-in, the full amount was immediately withdrawn from my account. Later, I canceled the reservation within the free cancellation window, which was supposed to guarantee a full refund. I...

With reservation number 72063216158517, I booked a room through the Hotels.com website for Hotel Celler Auszeit, located near Hannover. When we arrived at the hotel, despite having reserved and paid for a room with one large bed and one single bed, they showed us a small room, claiming that Hotels h...

I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been...

I canceled my hotel reservation made through Hotels.com, and although they claim the refund has been processed, I still haven’t received any money. They provided me with a refund reference number, but when I contacted Baraka, the intermediary, they told me there is no record of any refund with that ...

I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...

I made a pay-at-property reservation for Chloe Hotel Alaçatı through the Hotels app for the holiday period. The reservation clearly stated that payment would be made at the hotel during check-in. However, just two weeks before the stay, I received a call from the hotel insisting that I pay in advanc...

I booked a reservation through Hotels.com, expecting a professional experience from a globally known platform. Unfortunately, what I encountered was nothing but frustration and disappointment. The site appears to be managed entirely by AI systems, and there is absolutely no way to reach a real human...