Hotels.com Charged Me After I Canceled My Booking and Won’t Process a Refund

I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed.

When I contacted Hotels.com, they insisted that no reservation was made. But when I reached out to the hotel directly, they told me the reservation was never canceled in their system. So I’m stuck in the middle—Hotels.com says it was canceled, the hotel says it wasn’t, and my card has been charged either way.

I’ve tried multiple times to reach customer service but can’t get through to a real person. No one is taking responsibility, and I still haven’t received a refund. Hotels.com, I demand that you fix this immediately, coordinate with the hotel, and return the money that was wrongly charged to my account. Enough with the runaround—this needs urgent resolution.