I made a reservation through the Hotels.com app using the "pay at hotel" option. Even though I chose to pay at check-in, the full amount was immediately withdrawn from my account. Later, I canceled the reservation within the free cancellation window, which was supposed to guarantee a full refund.
It’s now been over 30 days, and I still haven’t received my refund. I’ve contacted both Hotels.com and the hotel itself. Hotels.com blames the hotel, while the hotel says it’s the booking platform’s responsibility. No one is taking ownership, and I’m stuck in the middle with no clear answer and no money back.
If you advertise free cancellation and offer a pay-at-hotel option, customers should be able to trust that. Instead, I’ve been misled, charged unfairly, and ignored for over a month.
I demand a full refund immediately. This delay is unacceptable, and I will escalate the issue if necessary. Someone must take responsibility and resolve this now.
I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. When I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
On July 31, I tried to make a hotel reservation through Hotels.com and paid using my credit card. The site clearly stated that I could pay in 3 installments, but instead, the entire amount was charged in a single payment. When I realized what happened, I immediately canceled the reservation, expect...
I booked two rooms using the Hotels.com app and completed the payment online. Approximately thirty minutes later, I got a call from the hotel letting ...
I made a reservation through Hotels.com and canceled it within an hour. The cancellation was confirmed, and I was assured that no charges would apply. But to my shock, 10 days later, the full amount for a 3-night stay was withdrawn from my account—despite the fact that I never stayed at the hotel. ...
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