I have been using the Kiehl’s Ultra Facial Cream since November 10. The product arrived on November 7, and from the very first use, my skin — which is normally baby-smooth — developed intense redness and small pimples. Although the packaging states that it is suitable for all skin types, my skin is ...
After using a two-product set I purchased from Kiehl’s official website, I experienced redness and a burning sensation on my skin. I bought the products on September 4, 2025, and shortly after starting to use them, these reactions appeared. Because of that, I stopped using the products completely. ...
I received the Kiehl’s Gently Effective Blemish Targeting Cleansing Paste through Contentpro as a trial product, and I used it to film a video in hopes of becoming an influencer. I was very excited to promote the product and prepare a before-and-after video. However, about a week after I started usi...
I purchased the Kiehl’s Creamy Eye Treatment from the brand’s official website to keep it in stock. When I opened the cap for the first time and tried to use it, the color and texture were noticeably different from what they should be. It did not have the consistency I was familiar with, and I belie...
Kiehl’s sent me an incomplete order, and the shipping process was already problematic. I believe the missing product was due to courier issues. Although I reached out to Kiehl’s customer service multiple times, I received only generic responses with no real action taken. I returned the item to Kiehl...
On November 28, 2024, I purchased a Kiehl’s cream set (Order Number: 9639351635) for ₺688. However, on December 3, 2024, I received an empty box instead of the product. I immediately submitted a complaint through the app, requesting a replacement for the missing item. Instead of resolving the issue,...
On October 20, 2024, I ordered an anti-acne serum from Kiehl’s, advertised as part of a routine set worth ₺1000. This four-piece set, including the serum, was listed for ₺1400. The set was not marked as a limited-stock offer, and I purchased it as a complete package. The package arrived on October ...
On October 20, 2024, I ordered an anti-acne serum from Kiehl’s seller on Trendyol. The product was advertised with a gift set worth ₺1000, and the promotion was clearly shown in the visuals. I paid a total of ₺1400 for the four-item set. The additional three items were not limited-stock gifts but pa...
In September 2023, I purchased two jars of Kiehl’s Avocado Eye Cream. One jar exhibited phase separation, but I initially assumed this was the product’s normal texture and used it after stirring. Over time, however, the cream became impossible to mix, rendering it unusable. The second jar is unopene...
On November 23, I placed an order (KLS1000714950) on kiehls.com for Ultra Facial Cream (125 ml) and Midnight Recovery Concentrate (50 ml). Upon checking the barcode dates, I discovered both products were manufactured in 2022, with expiration periods of only 8 months and 12 months remaining, respecti...
I placed an order on Kiehl's.com on November 6, and it has been 20 days without any progress. The order status shows “ready for shipment,” but it has yet to be handed over to the courier. Despite reaching out to customer service, I only receive generic responses, such as “someone will get back to yo...
I have no account or purchase history with Kiehl’s, yet I keep receiving unsolicited emails from them. I tried using the unsubscribe link provided, but it redirects me to their website, where I can’t unsubscribe because I don’t have an account. Frustrated, I even called their headquarters multiple t...
I purchased Kiehl's Powerful-Strength Line-Reducing & Dark Circle Vitamin C Eye Serum, expecting high-quality results. However, despite having sensitive skin, this product caused a severe reaction around my eyes, including eczema, itching, and flaking. For a product worth ₺2500, this outcome has com...
I purchased two jars of Kiehl’s Avocado Eye Cream, and when I opened the second jar, I noticed it was watery and appeared spoiled. When I contacted customer service to request a return, I was shocked by their response—they suggested I stir it and continue using it. This is unacceptable. How can a r...
On November 1, 2024, I ordered the Kiehl's Super Multi-Corrective Soft Cream online, but I received the wrong product—Super Multi-Corrective Cream. I contacted customer service and returned the incorrect item for an exchange. However, after multiple calls and unnecessary delays, I was informed on No...
I returned my Kiehl's order (KLC1000012482) over a month ago, yet I still haven’t received my refund. Initially, I was told it would take 10 business days, but weeks have passed with no resolution. Every time I follow up, I’m dismissed with vague responses like “a report has been filed,” but no conc...
On November 2, 2024, I placed an order (KLS1000673981) with Kiehl’s, which was supposed to include an Ultra Facial Cream 7ml sample (barcode: 3605972807779). However, the product was missing from the package when I received it. I contacted customer service and was informed that the product was packe...
I purchased products from Kiehl’s, and they caused an allergic reaction, raising concerns that the items might have been expired. When I attempted to return them, I was initially told I could do so. However, the store refused to accept my digital receipt, delayed the process for a week, and ultimate...
I have been a loyal user of Kiehl's sunscreen for years, so I decided to purchase their anti-aging eye cream with high expectations. However, after I started using it, my eyes became increasingly red and irritated. The condition worsened over time, leading me to seek medical attention. My doctor pr...
I ordered a 28ml Kiehl’s Avocado Eye Cream (Order No: KLS1000654791), but it arrived with a broken lid. On October 11, 2024, I contacted Kiehl’s customer service via email and phone, requesting a replacement. I was told my request would be reviewed, but no one ever got back to me. After waiting 10 ...
I placed an order with Kiehl’s for two products, but only one item was delivered. For the past two weeks, I have been trying to resolve this issue, but the only response I receive is, “Here’s a warehouse photo; contact the shipping company.” This is completely unacceptable. I did not place my order...
I ordered four products from Kiehl's. Only one product was included in the order cargo and the delivery note was not included. My order appears to be completed as if the entire order has been delivered. I tried to reach customer service immediately, but the phones of this huge company are problemati...
I bought 3 items from Kielhs online site. When the products arrived, there was no product in the box. I reached customer service and conveyed the issue, but we checked their response from the camera and the product was put in the box. I have never seen anything like this. We buy products by trusting...
My fee was not refunded by Kiehl's. I packaged the damaged product, along with the trial products and the extra products I purchased with the campaign code, and delivered it to the cargo company. Despite the fact that the products arrived at their warehouses, my refund was not processed, and every t...