Kiehl’s sent me an incomplete order, and the shipping process was already problematic. I believe the missing product was due to courier issues. Although I reached out to Kiehl’s customer service multiple times, I received only generic responses with no real action taken. I returned the item to Kiehl...
On October 20, 2024, I ordered an anti-acne serum from Kiehl’s seller on Trendyol. The product was advertised with a gift set worth ₺1000, and the promotion was clearly shown in the visuals. I paid a total of ₺1400 for the four-item set. The additional three items were not limited-stock gifts but pa...
I ordered four products from Kiehl's. Only one product was included in the order cargo and the delivery note was not included. My order appears to be completed as if the entire order has been delivered. I tried to reach customer service immediately, but the phones of this huge company are problemati...
I bought 3 items from Kielhs online site. When the products arrived, there was no product in the box. I reached customer service and conveyed the issue, but we checked their response from the camera and the product was put in the box. I have never seen anything like this. We buy products by trusting...
My fee was not refunded by Kiehl's. I packaged the damaged product, along with the trial products and the extra products I purchased with the campaign code, and delivered it to the cargo company. Despite the fact that the products arrived at their warehouses, my refund was not processed, and every t...