I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment, the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant error.
When I contacted Hotels.com about this, they had the audacity to demand an additional fee for a two-person reservation, even though I'd already paid for it! This is unacceptable. When I then tried to cancel the reservation, they told me they'd have to "consult with the hotel" regarding a refund. It's been three agonizing days, and I still haven't received a single response. They're clearly dragging their feet and hoping I'll just give up.
Hotels.com, you need to rectify this immediately. Either honor my original two-person reservation without any additional charges, or provide a full refund for the incorrect booking now! Your platform made a mistake, and I am being unfairly penalized. Stop the runaround and take responsibility for your errors. I expect a prompt and satisfactory resolution to this frustrating ordeal.
I made a single reservation through Hotels.com, but I was charged twice on my credit card. Even though only one booking appears on my Hotels.com account, my card statement clearly shows that the payment was processed two times. This is completely unacceptable. There is absolutely no reason I should...
I am absolutely outraged with Hotels.com! My hotel reservation, which was confirmed as canceled on May 30th, still hasn't been refunded to my account. They're refusing to give me my money back, and it's infuriating! This is completely unacceptable. Their "customer service" is a joke. They have a te...
I am absolutely outraged with Hotels.com! On June 18, 2025, I made reservation number 73144075831823 for three rooms. I immediately realized the date was wrong and tried to cancel. To my disbelief, only one room was refunded, but Hotels.com refused to refund the other two! Their "help service" sent ...
I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
Comments