With reservation number 72063216158517, I booked a room through the Hotels.com website for Hotel Celler Auszeit, located near Hannover. When we arrived at the hotel, despite having reserved and paid for a room with one large bed and one single bed, they showed us a small room, claiming that Hotels had only booked a single-bed room. Since it was evening and raining heavily outside, we had no choice but to stay. Two men had to sleep by placing a duvet in the middle of the bed. When we reported the issue to Hotels, they only offered a ₺357 discount voucher. As a result, I no longer trust the Hotels company and will not make any future reservations through them. It is a completely unprofessional company, and we were left in a very uncomfortable situation. You can see the photo of the room we paid for and expected to stay in, as well as the room we were forced to stay in.
On September 25, 2025, we booked a one-night stay at Caner Hotel through Hotels.com (Itinerary No: 72066559547729) and paid a total of ₺1,227.50 by credit card. However, when we arrived, the room conditions did not match the photos shown on the website at all. There was hair, dust, and dirt everywhe...
I booked a Deluxe Room for 2 people for 3 nights (March 8-11) at Beşiktaş Barbarossa Residence through Hotels.com (Reservation No: 72061640269954). To confirm my stay, I called the hotel, only to be told that the room I had already paid for was unavailable. I strongly suspect that the hotel deliber...
I am absolutely outraged with Hotels.com! On June 18, 2025, I made reservation number 73144075831823 for three rooms. I immediately realized the date was wrong and tried to cancel. To my disbelief, only one room was refunded, but Hotels.com refused to refund the other two! Their "help service" sent ...
I booked a suite through Hotels.com in Çamlıhemşin, Rize, just one day before check-in. After entering my card details and confirming the booking, I noticed that a higher amount than displayed was charged to my card. That was the first issue. Shortly after, the hotel owner personally called me and ...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
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