I am absolutely enraged with Hotels.com! I canceled my hotel reservation within just one hour of booking it, and yet, I have received no refund! This is utterly unacceptable. It's impossible to reach a live person in customer service; all I get is a virtual assistant that robotically tells me no refund can be issued. This is infuriating. There's literally no phone number to speak to a real human being.
This isn't just an inconvenience; it's a blatant theft of my money. I acted promptly to cancel, well within any reasonable cancellation window, and Hotels.com is just holding onto my funds without cause. The complete lack of accessible customer support is a disgrace for such a large company. They've made it impossible to get a straight answer or a resolution.
Hotels.com, you need to rectify this immediately. Process my full refund for the canceled reservation now! I expect a prompt and satisfactory resolution to this frustrating ordeal. Stop hiding behind virtual assistants and provide a real way for customers to resolve critical issues like unrefunded cancellations.
I am absolutely outraged with Hotels.com! My hotel reservation, which was confirmed as canceled on May 30th, still hasn't been refunded to my account. They're refusing to give me my money back, and it's infuriating! This is completely unacceptable. Their "customer service" is a joke. They have a te...
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
I booked a hotel through Hotels.com and now urgently need to cancel the reservation, but I’m completely stuck because there is no way to speak to a real customer service representative. The site has no active phone number, no proper email, and their AI chatbot is totally useless when it comes to han...
I canceled a refundable reservation through Hotels.com within just 10 minutes of booking. However, when I contacted them regarding the refund, they claimed it was non-refundable, even though I hadn’t used the reservation. Despite my repeated attempts to resolve the issue, Hotels.com has not refunde...
I accidentally made a reservation on Hotels.com for the wrong date and urgently need to change it. But every time I try to contact customer service, the phone number listed doesn’t work, and the system keeps redirecting me to a virtual assistant that gives irrelevant or incorrect answers. I’ve been...
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