Hotels.com Overcharged Me on 3 Hotel Bookings Despite Quoted Prices

I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately.

However, when I checked my credit card statement, I was shocked to discover that I had been overcharged for all three bookings—the amounts billed were higher than the prices shown and paid on Hotels.com at the time of booking. This is unacceptable and deceptive.

I contacted Hotels.com multiple times, submitted all required documentation and evidence of the overcharges, yet I have received no resolution, no adjustment, and not even a proper response. It’s as if they’re deliberately ignoring my complaint.

I feel deceived and financially exploited. If Hotels.com takes extra money beyond the agreed price and does nothing to correct it, this reflects very poorly on their integrity.

I demand:

A full refund of the overcharged amounts.

A formal explanation of how this pricing discrepancy happened.

A review of their billing process to prevent this from happening to other customers.

Hotels.com needs to take responsibility and resolve this immediately.