I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately.
However, when I checked my credit card statement, I was shocked to discover that I had been overcharged for all three bookings—the amounts billed were higher than the prices shown and paid on Hotels.com at the time of booking. This is unacceptable and deceptive.
I contacted Hotels.com multiple times, submitted all required documentation and evidence of the overcharges, yet I have received no resolution, no adjustment, and not even a proper response. It’s as if they’re deliberately ignoring my complaint.
I feel deceived and financially exploited. If Hotels.com takes extra money beyond the agreed price and does nothing to correct it, this reflects very poorly on their integrity.
I demand:
A full refund of the overcharged amounts.
A formal explanation of how this pricing discrepancy happened.
A review of their billing process to prevent this from happening to other customers.
Hotels.com needs to take responsibility and resolve this immediately.
I made reservations at 3 hotels in Turkey through your website. I immediately paid for them with my credit card. However, a higher amount was reflected and charged on my credit card statement. Even though I reported this to hotels.com with pictures and documents, they absolutely did not care.
I made reservations at 3 hotels in Turkey through your website. I immediately paid for them with my credit card. However, a higher amount appeared on my credit card statement and was charged. Even though I reported this to hotels.com with pictures and documents, they absolutely did not care.
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