I made a hotel reservation via Hotels.com, intending to cancel if the installment payment option wasn't available. Before I even had the chance to select a credit card or check the payment details, the entire amount was charged in one go without any prior notice. I canceled my reservation right away, but even after that, I still haven't received my refund. Reaching customer service has been a real challenge for me. It feels like no one is available to answer, and I can't find a straightforward way to connect with someone who can provide assistance. I feel utterly abandoned and isolated. I was surprised by how unhelpful and unresponsive the process turned out to be. This experience has been really disappointing, and I wish I hadn't relied on Hotels.com.
On July 31, I tried to make a hotel reservation through Hotels.com and paid using my credit card. The site clearly stated that I could pay in 3 installments, but instead, the entire amount was charged in a single payment. When I realized what happened, I immediately canceled the reservation, expect...
I made a reservation through Hotels.com, expecting to pay in installments, but instead, the full amount was charged in one transaction. Realizing this mistake within five minutes, I immediately canceled the booking, assuming I would receive a refund. However, I have yet to receive any response or co...
I wanted to make a hotel reservation for July on 04.03.2025 through Hotels.com. When I entered my card information to view the installment options, th...
I chose Hotels.com based on recommendations, but it turned out to be a complete disappointment. I canceled my reservation, yet my refund has not been processed. What’s worse, I cannot reach customer service—there is no proper support or assistance available. How can a well-known travel platform tre...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
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