I made a hotel reservation through the Hotels.com mobile app intending to book my stay for June 4 to June 8, 2025. However, after completing the booking, I noticed that the reservation was mistakenly made for the same dates in 2026 instead of 2025. I believe this occurred due to a technical or interface issue within the mobile app, as I am certain I selected the correct dates. Since this is a non-refundable reservation, the system does not allow me to make any changes. I kindly request that the reservation be corrected to reflect the intended travel dates of June 4 to June 8, 2025. I have already booked my flight for those dates. Itinerary Number: 72063159747196 Booking Name: Sait B*** E*** I would appreciate your support in resolving this issue and look forward to your response. I cannot reach to customer support service through phone, and I have tried e-mailing. Virtual chat bot said it will get within 72 hours after discussion this with the hotel but not sure if it will follow-up the process. Thank you in advance.
I made a reservation on Hotels.com, but the site mistakenly booked my hotel stay on the wrong date—despite clearly selecting March 5, 2025. I immediately canceled the incorrect reservation as soon as I noticed the error, expecting a swift refund. However, days have passed, and I still haven't receiv...
On March 2, 2025, I made a hotel reservation through Hotels.com. However, when I arrived at the hotel, they informed me that my reservation was for March 5 instead of March 2—a mistake I did not make. I immediately tried to contact customer support, but there was no phone number available, making i...
I made a hotel reservation through Hotels.com, but when I arrived, the hotel couldn't find my reservation! I realized there's a mistake: the booking date and possibly my email address were recorded incorrectly. My order number is 72061587395198 under the name Mert N***.** Right now, the hotel claims...
I booked a hotel through Hotels.com using their mobile app, but the app automatically selected the wrong date during the reservation process. I noticed the mistake immediately and canceled the booking right away. I then made a new reservation with the correct date. However, Hotels.com still hasn’t r...
On March 27, 2025, I booked a hotel through Hotels.com but accidentally entered the wrong number of guests. I immediately reached out to their support team to fix it, and for the past two days, they’ve kept saying they’re “trying to reach the hotel” and will get back to me. But when I called the hot...
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