I canceled my hotel reservation on Hotels.com a long time ago, but I still haven’t received my refund. What’s even more frustrating is the complete lack of customer service. There’s no phone number to call, no live chat, and no proper way to follow up. I never received a confirmation email regarding...
I canceled my reservation made through Hotels.com under booking number 72064801057136, but I’ve been completely unable to reach customer support to get clarity on my refund status. There is no working customer service phone number, no support center, and no clear contact method listed anywhere. This...
I made a hotel reservation on Hotels.com under itinerary number 72064821341517 and entered my credit card details to finalize the booking. However, I never received any clear confirmation about whether my card was charged or not. To clarify the situation, I contacted the hotel directly. They told me...
I booked and paid for a hotel reservation in Greece through Hotels.com, expecting a smooth and reliable experience. However, the very next day, a hotel staff member personally called me to say they had no available rooms and would cancel my reservation. This was extremely frustrating, especially sin...
I booked a holiday, and unfortunately, Hotels.com sold me a hotel located in Seferihisar, right in the middle of an area affected by wildfires, surrounded by burnt houses and trees. I explained to them that it’s impossible to enjoy a holiday in a place where everything is blackened, and the smell of...
I booked a suite through Hotels.com in Çamlıhemşin, Rize, just one day before check-in. After entering my card details and confirming the booking, I noticed that a higher amount than displayed was charged to my card. That was the first issue. Shortly after, the hotel owner personally called me and ...
I mistakenly confirmed a reservation through Hotels.com, expecting some kind of confirmation step or at least a code verification prompt—but the booking was finalized instantly, without any additional security measures or approval steps. Within 10 minutes, I realized the mistake and canceled the res...
I accidentally confirmed a reservation through Hotels.com, and to my surprise, the booking was immediately finalized without any confirmation code, second step, or security prompt. All it took was a single mistaken click, and the reservation was locked in — no “Are you sure?” pop-up, no verification...
On July 21, 2025, I booked a 3-night hotel stay in Germany through Hotels.com. However, I unknowingly created two different accounts using two separate email addresses — something that seems to be a flaw in their system, as they don’t flag duplicate accounts or offer an easy way to merge or manage t...
I booked a 2-night, 3-day stay for two people at Montebello Resort in Fethiye through Hotels.com for July 20, 2025, under the names S**** Ç****** and E*** Ç******. We completed the full payment online in advance and arrived at the hotel expecting a smooth check-in. However, when we got there, the st...
I booked a hotel through Hotels.com and now urgently need to cancel the reservation, but I’m completely stuck because there is no way to speak to a real customer service representative. The site has no active phone number, no proper email, and their AI chatbot is totally useless when it comes to han...
I booked a one-night stay at Balloon Cave Hotel in Cappadocia through Trivago and Hotels.com, thinking I got a good deal due to a promotional price. However, after completing the payment and receiving my confirmation, I contacted the hotel directly to confirm. To my shock, the man at reception told ...
I booked my trip to Sapanca through Hotels.com. The day before my trip, I called the accommodation I'd booked, and they told me they didn't work with Hotels.com, hadn't received any reservation requests, and that they were already fully booked for the dates I booked. They also explained that since t...
I made a mistake and accidentally booked a reservation through Hotels.com for a date one year later. While I was on the road, I called the hotel to confirm the booking, and they told me there was no such reservation. When I checked again, I realized the reservation was indeed made for the following ...
I still have not received the refund for my reservation, which I canceled on February 24, 2025. I’ve spoken to the live assistant many times through the Hotels.com app—I honestly can’t remember how many different agents I’ve contacted. I also reached out to the hotel in Kuşadası where I had made the...
I canceled my reservation through Hotels.com for Sunday Hotel in Kuşadası on February 24, 2025, and even now—over four months later—I still haven’t received my refund of ₺7,920. I’ve reached out to multiple live agents via the Hotels.com app, and I honestly can’t even remember how many people I’ve c...
I booked a stay at Blue Horizon Istanbul Hotel through Hotels.com, relying on the photos and descriptions listed on the site. What I walked into, however, was nothing close to what was promised. I was given a basement-level room—completely different from what I saw online. It was old, poorly maintai...
I booked a vacation through Hotels.com, and everything seemed to go smoothly—until I realized I never received my reservation code. Without this code, I can’t confirm my stay directly with the hotel, and worse, I can’t reach Hotels.com support by any means. I’ve tried using the app, website, and any...
I booked a stay at Swan. Dor Hotel Topkapı in Antalya through Hotels.com for July 12–16. While making the reservation, I clearly entered the ages of my two children—9 and 11. However, when I called the hotel to confirm the details, I was shocked to hear they had my children listed as under 1 year ol...
On June 28, 2025, around midnight, I made a reservation through Hotels.com intending to check into the hotel immediately for a one-night stay. However, after booking, I noticed that no time was specified in the confirmation, which made the entire reservation unclear and practically useless for my si...
I’m extremely disappointed with Hotels.com. I booked a stay through the platform in May, and according to their policy, I was supposed to receive Reward points within 35 days. That deadline has long passed, and my points are still missing. After finally reaching customer service—which is nearly impo...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
My travel booking reference number is 72063845528932. On June 25, 2025, I made a reservation through Hotels.com for 3 adults and 1 child at İzmir Sibyl Hotel Erythra, located in Çeşme, İzmir, for the dates July 22–26, 2025. However, I later realized that the reservation was processed for only 2 adul...
