I am absolutely outraged with Hotels.com! They booked me a reservation for a campsite that's permanently closed and not operating. If I hadn't double-checked, I would have arrived to find the gates locked and my vacation utterly ruined. I spoke directly with the campsite owner, who confirmed they haven't been taking reservations since the New Year and are definitely closed, yet Hotels.com continued to accept bookings!
I made my reservation in March because the listing on Hotels.com showed it was open. This means for three months, people have been booking stays at a closed venue through Hotels.com. Because I planned this months in advance, I secured a discounted rate for my intended destination, and now I can't even go! I absolutely refuse a simple refund as compensation for this mess. This isn't just an inconvenience; it's a monumental screw-up by Hotels.com.
To add insult to injury, when I tried to call the provided phone number to explain my complaint, it wouldn't even connect me to a customer service representative. Hotels.com, you need to rectify this immediately. I demand more than just a refund; I want appropriate compensation for the inconvenience and the loss of my discounted booking due to your gross negligence. This kind of deceitful booking is unacceptable, and I expect a prompt and satisfactory resolution to this frustrating ordeal.
I am absolutely outraged with Hotels.com! My hotel reservation, which was confirmed as canceled on May 30th, still hasn't been refunded to my account. They're refusing to give me my money back, and it's infuriating! This is completely unacceptable. Their "customer service" is a joke. They have a te...
I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment, the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant ...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
On February 9, 2025, I made a reservation through Hotels.com, only to arrive and find out that the hotel was completely closed. I was left stranded at the door with no way to check in, and to make things worse, I couldn't reach a single Hotels.com representative for help. I’ve been using this platf...
I booked a two-person room at Kalpe Houses Holiday Village through Hotels.com (Reservation Code: 73029013160085) at 20:58 last night, expecting a hassle-free stay. After driving 300 km, we arrived only to find that the hotel was completely closed and deserted—no staff, no guests, nothing. After seve...
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