I am absolutely outraged with Hotels.com! On June 18, 2025, I made reservation number 73144075831823 for three rooms. I immediately realized the date was wrong and tried to cancel. To my disbelief, only one room was refunded, but Hotels.com refused to refund the other two! Their "help service" sent me a message saying a refund couldn't be processed for them. This is completely unacceptable! Why are refunds handled room by room when I booked all three rooms under a single reservation?
Their "help service" inexplicably processed the cancellation for two rooms as non-refundable, effectively stealing my money. This entire experience has been a complete nightmare, and I will never use Hotels.com for vacation or hotel bookings ever again. It's impossible to reach anyone beyond a text-based "help service," and my issue remains completely unresolved.
Hotels.com, you need to fix this immediately. Refund my money for the two rooms you unjustly held onto. Explain why your system allowed a partial refund and then blocked the rest, despite the entire booking being canceled due to your platform's clunky process. Stop making it impossible to get real support.
I am absolutely outraged with Hotels.com! My hotel reservation, which was confirmed as canceled on May 30th, still hasn't been refunded to my account. They're refusing to give me my money back, and it's infuriating! This is completely unacceptable. Their "customer service" is a joke. They have a te...
I am absolutely outraged with Hotels.com! Before getting my Greek visa, I made three separate hotel reservations through your website. Later, when my visa dates were finalized, I had to change my travel plans. On May 14, 2025, I canceled all three original hotels and then re-booked new ones accordin...
I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment, the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant ...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
On March 2, 2025, I made a hotel reservation through Hotels.com. However, when I arrived at the hotel, they informed me that my reservation was for March 5 instead of March 2—a mistake I did not make. I immediately tried to contact customer support, but there was no phone number available, making i...
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