Lufian

On 29 April 2026, I shopped at your Tokat store and purchased trousers, a s...hirt, a T-shirt and socks. I am 43 years old and, to be honest, this is the...

I recently had a very bad experience with the Lufian branch in 212 Outlet Mall in Istanbul and I want to report both the... behaviour of the staff and the way my request was handled. I went to the store to change the size of a t‑shirt just one day after purchase. I had the invoice with me and the produ...

I purchased a sweatshirt from Lufian.com in November 2024 for ₺700, and from the very first time I wore it, there was a ...loosening issue with the elastic on the lower hem. I used the product only 4–5 times in total, but the problem persisted. After June 15, I returned the item to Lufian customer serv...

On April 3, 2025, we purchased two clothing items from the Lufian store at Kayseri Forum around 6:00 PM. One item wasn’t... available in the right size, so the store gave us another one, saying we could exchange both later when the correct product arrived. My brother made the purchase and provided his ...

We bought a pair of women's sports shoes from Lufian. The shoes are sold with insoles inside, but one of the insoles was... missing from the pair we received. We later went back to the store to report the issue. The male sales associate told a female colleague to help us if they had the same shoe size ...

I have been a Lufian customer for years. Recently, I purchased two pairs of jeans from the Lufian Isparta branch. After ...wearing one of them only a few times, I noticed that wires started coming out from the sides of the button, and the button itself became loose. It is about to fall off at any momen...

I trusted the quality of Lufian products, but I am shocked and disappointed by how quickly their tracksuits began to fai...l. In less than six months, the zippers on my Lufian tracksuits started to break, which is unacceptable for a premium brand. I sent the items for inspection, but my complaint was d...

A product was purchased from Lufian and was dry-cleaned about 3 or 4 times. However, there was a noticeable and signific...ant change in the color of the product. Initially, I went to the dry cleaning service, assuming it was their fault, but I later realized the issue was not with them. Instead, it wa...

At the end of September, my wife and I went to the Lufian store in Kayseri Forum to exchange a product that had been app...roved for replacement. I chose a pair of pants for myself, leaving a difference of around ₺300. I decided to use it for a jacket for my wife, but the staff said they had no jackets...

I ordered 6 T-shirts from the Lufian brand over the internet. I paid ₺494.99 for each T-shirt. I saw that one of the T-s...hirts sent to me was from 2021 and its price was ₺199.99. I asked for information both by phone and by e-mail about why they sent a T-shirt from 2021 that they lost in the warehous...

I have purchased products from the Lufian Adana store and online several times. A month ago, I went to Niğde and, seeing... the store there, decided to buy the same pants I previously bought for my son because they were comfortable. While washing and ironing the pants, I noticed a small defect in the l...

I bought 2 polo's from the webshop. After receiving them they didn't expect my expatations. So I sent them back with the... form they gave me. But on that form, there was an old address, from the previous shop in Amsterdam. The new shop was in Rotterdam. But I didn't know this of course, I ordered from...

I bought what I thought were high-quality, attractive sweatpants from the Espark Mall in Eskişehir. Unfortunately, after... just two washes, they significantly shrunk. Initially, the store staff were very attentive and helpful when I reported the issue. They sent the product to their central office fo...

I bought a Lufian brand sweatshirt on January 12, 2024. However, after approximately two months of wearing it, I noticed... that the prints on the sleeves began to fade. I sent the product for warranty inspection, but I haven't received any feedback. Upon reaching out to customer service, I was informe...

I just bought eight things from the Forum Lufian store in Kayseri, and now I want to exchange one of them within two day...s. But, when I went to the store, the cashier helped the customer who came after me first. When I expressed my concern, I got a dismissive reply saying, "You'll have to wait a litt...

I purchased two goose down jackets for men from the Lufian store at Istanbul StarCity approximately 3-4 months ago. Howe...ver, one of them sheds an excessive amount of feathers. After sending it for inspection, they claimed that feather shedding is normal and did not provide the inspection report. The...

On November 23, 2019, I purchased a coat from the Lufian store in Istanbul Sefaköy Armoni Park. After only a few wears, ...the wool on the back started to shift. Concerned about this issue, I returned the product to the store for exchange or refund. However, my request was denied. I'm asserting my righ...

I bought a sweatshirt from your Kayseri Forum Lufian store about 3 or 4 days ago. When my daughters surprised me by purc...hasing the same item, I was forced to return one. This is when I realized how awful and ineffective your Lufian store chain can be. The store manager I encountered was the most rud...

I bought three pairs of Lufian pants about six months ago, and only the navy blue pair has significantly faded in color.... Two other pairs of pants were washed in the same load with the same detergent and they came out fine. I asked for an inquiry to be made, but have heard nothing back. When I went t...

I had a bad experience at Lufian's store when they forced me to buy shorts without taking my money, and they now refuse ...to deliver the product after 25 days. To make matters worse, despite following the washing instructions on the tags, the T-shirts I purchased shrunk significantly. I attempted to c...

I bought a pair of shoes from Lufian's online store on July 6th, 2022, and the zipper broke within a year, making the sh...oes useless. When I bought the shoes, they told me they had a one-year warranty. But when I complained at the Lufian store in Gaziantep Forum on June 1, 2023, I didn't get any resp...