I recently had a very bad experience with the Lufian branch in 212 Outlet Mall in Istanbul and I want to report both the behaviour of the staff and the way my request was handled. I went to the store to change the size of a t‑shirt just one day after purchase. I had the invoice with me and the produ...
On October 31, 2025, I ordered the Lufian Star Off White T-shirt (barcode 8681872975270, order number ts29101089185) from Lufian’s official website. When the product was delivered, I immediately noticed a yellow stain on it and took a photo as proof. The item has never been worn — I saw the stain r...
On September 18, 2025, I purchased a pair of pants (product code: 111190336 / incoming code) from the Lufian Malatya Park Meydan Mall store. I wore the product only once and for a very short time, but during the first use, it immediately lost its shape at the knees and faded in color. I reported th...
On September 22, I purchased a pair of Lufian brand shoes. I have worn them no more than four times, only in an office environment while doing desk work. However, within this very short period, the shoes have already torn. I bought this product trusting in the Lufian brand’s quality and reputation,...
About four months ago, I purchased a blue polo-neck T-shirt from the Lufian Optimum store. Despite using it for only two months, the product developed color fading and shrinkage issues. I have always followed the washing and care instructions exactly as indicated. Since the product was still within...
Today, I tried to log in to the Lufian iOS app four separate times. Despite carefully checking both my email inbox and spam folder each time, I did not receive the activation email. I also attempted to log in via the website, but once again, the activation email never arrived, so I am unable to act...
I purchased a sweatshirt from Lufian.com in November 2024 for ₺700, and from the very first time I wore it, there was a loosening issue with the elastic on the lower hem. I used the product only 4–5 times in total, but the problem persisted. After June 15, I returned the item to Lufian customer serv...
On April 3, 2025, we purchased two clothing items from the Lufian store at Kayseri Forum around 6:00 PM. One item wasn’t available in the right size, so the store gave us another one, saying we could exchange both later when the correct product arrived. My brother made the purchase and provided his ...
We bought a pair of women's sports shoes from Lufian. The shoes are sold with insoles inside, but one of the insoles was missing from the pair we received. We later went back to the store to report the issue. The male sales associate told a female colleague to help us if they had the same shoe size ...
I have been a Lufian customer for years. Recently, I purchased two pairs of jeans from the Lufian Isparta branch. After wearing one of them only a few times, I noticed that wires started coming out from the sides of the button, and the button itself became loose. It is about to fall off at any momen...
I trusted the quality of Lufian products, but I am shocked and disappointed by how quickly their tracksuits began to fail. In less than six months, the zippers on my Lufian tracksuits started to break, which is unacceptable for a premium brand. I sent the items for inspection, but my complaint was d...
A product was purchased from Lufian and was dry-cleaned about 3 or 4 times. However, there was a noticeable and significant change in the color of the product. Initially, I went to the dry cleaning service, assuming it was their fault, but I later realized the issue was not with them. Instead, it wa...
At the end of September, my wife and I went to the Lufian store in Kayseri Forum to exchange a product that had been approved for replacement. I chose a pair of pants for myself, leaving a difference of around ₺300. I decided to use it for a jacket for my wife, but the staff said they had no jackets...
I ordered 6 T-shirts from the Lufian brand over the internet. I paid ₺494.99 for each T-shirt. I saw that one of the T-shirts sent to me was from 2021 and its price was ₺199.99. I asked for information both by phone and by e-mail about why they sent a T-shirt from 2021 that they lost in the warehous...
I bought a pair of shoes from a Lufian store on 16.09, and they didn’t have them in stock at that location. They promised to get the shoes from another store within 3 to 4 days. It’s now 04.10, and when I went to the store to check, they told me the shoes don’t exist anywhere. They sold me shoes tha...
I brought a Lufian t-shirt back to the store due to severe color fading and large holes along the seams. However, when I submitted it for inspection, I was told they couldn't list two defects on the same form, despite the t-shirt having both issues. The store manager even confirmed the color fading ...
We purchased a pair of pants from Lufian, but the fabric started pilling after just a short time. We submitted the pants for inspection, only to have the claim rejected with the explanation that the pilling was due to “normal use.” It’s frustrating to spend this much money on pants that deteriorate ...
I have purchased products from the Lufian Adana store and online several times. A month ago, I went to Niğde and, seeing the store there, decided to buy the same pants I previously bought for my son because they were comfortable. While washing and ironing the pants, I noticed a small defect in the l...
I bought 2 polo's from the webshop. After receiving them they didn't expect my expatations. So I sent them back with the form they gave me. But on that form, there was an old address, from the previous shop in Amsterdam. The new shop was in Rotterdam. But I didn't know this of course, I ordered from...
I bought what I thought were high-quality, attractive sweatpants from the Espark Mall in Eskişehir. Unfortunately, after just two washes, they significantly shrunk. Initially, the store staff were very attentive and helpful when I reported the issue. They sent the product to their central office fo...
I bought a Lufian brand sweatshirt on January 12, 2024. However, after approximately two months of wearing it, I noticed that the prints on the sleeves began to fade. I sent the product for warranty inspection, but I haven't received any feedback. Upon reaching out to customer service, I was informe...
I just bought eight things from the Forum Lufian store in Kayseri, and now I want to exchange one of them within two days. But, when I went to the store, the cashier helped the customer who came after me first. When I expressed my concern, I got a dismissive reply saying, "You'll have to wait a litt...
I purchased two goose down jackets for men from the Lufian store at Istanbul StarCity approximately 3-4 months ago. However, one of them sheds an excessive amount of feathers. After sending it for inspection, they claimed that feather shedding is normal and did not provide the inspection report. The...
On November 23, 2019, I purchased a coat from the Lufian store in Istanbul Sefaköy Armoni Park. After only a few wears, the wool on the back started to shift. Concerned about this issue, I returned the product to the store for exchange or refund. However, my request was denied. I'm asserting my righ...