I made a same-day reservation through Hotels.com for Pamir Butik Otel in Bursa at 8:00 PM and paid in full. When I arrived at the hotel shortly after, they refused to check me in, claiming that I had missed the check-in time.
If the hotel has a strict check-in cutoff, why is the room still being sold on the platform that late in the evening? I booked the room at 8 PM for a same-night stay—clearly within what any customer would assume is an acceptable window.
Hotels.com customer service offered to refund only half of what I paid, which is completely unacceptable. I didn’t receive any service, and the denial of entry was entirely outside my control.
I demand a full refund for the room I was wrongfully denied. If this issue is not resolved immediately, I will take legal action. Hotels.com, don’t allow late-night bookings if your listed hotels won’t honor them. This is misleading and unfair to paying customers.
I booked a 5-night hotel stay in Mecca through Hotels.com, paid in full, and received my confirmation. But when I arrived at the property, the hotel refused to check us in, claiming they don’t accept reservations made through Hotels.com and that our booking had no validity in their system. I was co...
I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed. When I contacted Hotels.com, they insisted that no reservation was made. But when I rea...
On July 18 at 21:45, I made a reservation through Hotels.com and went to the hotel at 23:00. I was told that my reservation was not found and that their check-in time is until 21:30. However, I made the reservation at 21:45, so the system should not have accepted it if they had such a policy. The ho...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I booked a suite through Hotels.com in Çamlıhemşin, Rize, just one day before check-in. After entering my card details and confirming the booking, I noticed that a higher amount than displayed was charged to my card. That was the first issue. Shortly after, the hotel owner personally called me and ...
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