I made a pay-at-property reservation for Chloe Hotel Alaçatı through the Hotels app for the holiday period. The reservation clearly stated that payment would be made at the hotel during check-in. However, just two weeks before the stay, I received a call from the hotel insisting that I pay in advance or they would cancel my booking.
This is completely unacceptable. The entire reason I chose this option was to pay upon arrival. Forcing early payment completely violates the terms of the reservation and causes unnecessary stress. Worse yet, neither Hotels customer support nor the hotel owner are offering any real help or taking responsibility.
I feel trapped and misled. If the hotel wants prepayment, they should not offer a pay-at-property option. Hotels should ensure their listed accommodations follow the booking terms, or remove them from the platform. I request that Hotels intervene immediately, enforce the original reservation terms, and protect me from cancellation. Otherwise, I will have to escalate this further.
I made a reservation on February 14 through Hotels.com for Solis Alaçatı, and the payment was withdrawn directly from my account with no cancellation option. Now, more than a month and a half later, I just received an email from the hotel saying they won’t be opening for the season and that I need t...
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. When I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con...
I made a reservation through the Hotels.com app using the "pay at hotel" option. Even though I chose to pay at check-in, the full amount was immediately withdrawn from my account. Later, I canceled the reservation within the free cancellation window, which was supposed to guarantee a full refund. I...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
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