FedEx

I am filing a complaint about the way FedEx has been handling my personal shipment under FedEx International Priority to Istanbul, Türkiye. Although this is clearly a non-commercial, personal-use shipment, FedEx Turkey is insisting on treating it as a commercial import and is forcing unnecessary and...

I shipped a package from China with FedEx, with a total value of $123 and it has been held at customs since November 3, 2025. During this entire period, I have not received any clear information or guidance from FedEx regarding the customs process. If I am required to pay taxes, I am ready to pay th...

On Wednesday, October 8, I purchased a product from the international brand Camden Remini. After the product arrived in Turkey via FedEx, I was informed during customs procedures that I would need to pay a high fee of ₺15,000 to receive it. Because of this, I chose to return the item instead, but an...

My commercial shipment with tracking number 885191222031, sent from Belgium to Istanbul, has not been delivered to me since October 15, 2025. FedEx claims there is a missing document, but I have not been asked to provide any missing paperwork. Moreover, I was never informed about which document is s...

I am experiencing a serious issue with FedEx cargo at Özdemir Customs Brokerage, Istanbul branch. My gift package (tracking number: 884774276863) has not been delivered to me and has been held in customs for about three days. Despite my willingness to complete all necessary procedures and payments, ...

We have never been able to reconcile our account with you under the account number 000806***. Our accounting department has repeatedly sent emails to [email protected] , yet we have received no response. Since the beginning of September, I have also been sending daily emails without any resol...

I am experiencing a serious issue with FedEx regarding shipment pickup. Despite repeatedly requesting a pickup, FedEx has failed to collect the package multiple times. In addition, our payments are not being processed, preventing us from completing reconciliations and disrupting our business operati...

Dear FedEx Express, I hereby submit a formal objection regarding the wrongful collection of customs duties on my recent shipments to Saudi Arabia. At the end of May, I was invoiced and charged approximately ₺60,000 in customs duties, which I paid by credit card. However, according to the proforma in...

On June 4, I handed over my international shipment to FedEx in Istanbul for delivery to Algeria. The package arrived at Algerian customs on June 11. As the sender, I submitted multiple payment authorization documents to FedEx Algeria, clearly stating that all customs fees and related taxes should be...

On June 18, 2025, my products were picked up from Switzerland and were initially scheduled for delivery on June 20. However, the shipment was first delayed for two days in Switzerland, then unnecessarily routed through multiple countries. Later, FedEx sent an apology email explaining that the delays...

Our shipment, which arrived at Istanbul customs from France via FedEx Express on June 16, is still stuck in customs due to FedEx preparing the ATR document incorrectly three times. As a result, we are unable to issue end-of-month sales invoices and are burdened with a significant VAT liability. The ...

On June 16, our shipment arrived at Istanbul customs via FedEx Express from France. Since then, we have been unable to clear the shipment because FedEx has incorrectly prepared the ATR document three separate times. This repeated mistake has prevented us from completing customs clearance and severel...

I ordered a Wi-Fi modem distributor worth $28 from Alibaba, and it arrived in Turkey via FedEx with tracking number 882187466917. However, despite the product being clearly for personal use, the FedEx Turkey branch claims it is for commercial purposes and refuses to deliver my shipment. I provided ...

FedEx has been holding my shipment in Istanbul for over two weeks, claiming that payment hasn’t been received—but here’s the problem: they never told me how much to pay or how to pay it. I haven’t received any formal instructions, no invoice, and no contact explaining what’s required to release the ...

FedEx is deliberately not delivering my package with tracking number 880098089610. For about a month, they have failed to deliver the package I sent to my customer. I tried to get help through their website, opened two cases, but they closed both without resolving the issue. They did not deliver the...

FedEx issued invoices numbered 779229753434 and 779177796892 to my company, and despite the refund being approved, as well as for the invoices TN12024000054944, TN12024000057707, TN12024000058499, TN12024000060457, TN12024000062357, TN12024000062692, and TN12024000064450, which I disputed because th...

FedEx is refusing to release my international package even though I’ve already paid the required taxes. They claim the payment wasn’t received, but I have proof that it was. When I try to contact customer service, the automated system tells me to press "0" to speak with a representative, but after d...

As a customer of FedEx, I am reporting the loss of my commercial shipment (tracking number: 390952632), which was supposed to be delivered to my company, Consultra, at our Istanbul address. The package was sent by Autexıer/FR on 02/17/2025 but never arrived within the promised timeframe. Despite mul...

I am reaching out to FedEx customer service because I have received no response to my emails regarding a missing package. I ordered a product on January 23, and according to the tracking information, it was supposedly delivered on January 29. However, I never received the package. I have emailed Fe...

According to the regulations for purchasing personal items from abroad, the total cost of the product and shipping must not exceed €30. As someone aware of this rule, on January 24, 2024, I purchased a Dental Tartar Cleaning Device from Alibaba.com for $7.99, paying a discounted shipping fee of $9.1...

I sent an urgent and critical document from South Africa, and I believe FedEx lost it. Instead of taking responsibility for their inadequate service, they attempted to shift the blame onto Aras Kargo. This is not only unprofessional but also highly offensive, as I did not choose Aras Kargo—FedEx did...

For two weeks, I’ve been trying to renew my company’s agreement with FedEx, but the process has been utterly derailed by an unprofessional and inexperienced customer representative. Despite providing the contact information for the responsible person in our firm, the representative insisted on using...