FedEx Misclassifying My Personal Shipment As Commercial Import

I am filing a complaint about the way FedEx has been handling my personal shipment under FedEx International Priority to Istanbul, Türkiye. Although this is clearly a non-commercial, personal-use shipment, FedEx Turkey is insisting on treating it as a commercial import and is forcing unnecessary and costly procedures on me. The shipment contains a single acrylic aftermarket steering wheel for my personal car, with an invoice value of 32 USD. It is not for resale and is not related to any commercial activity. The shipment arrived in Türkiye and was placed on customs hold by FedEx on 8 December 2025, and the clearance is being handled by FedEx Turkey’s customs processing department at Istanbul Airport (IST). Despite the low value and clear personal nature of the item, FedEx is classifying the shipment as a commercial import. They are requesting commercial import documents, requiring a full import declaration, and directing me to use a customs broker with very high fees that are completely disproportionate to the value and nature of the goods. As a result, my shipment is on hold and cannot clear customs under the normal personal postal regime. To resolve this, I provided FedEx Turkey with all the requested documents: my identity document, the invoice, payment receipt, the product link, and a written personal-use declaration clearly explaining that it is a single steering wheel for my own vehicle and not intended for any commercial purpose. However, FedEx still refuses to process it as a personal shipment and insists that “no other process is possible,” forcing me into commercial procedures and excessive broker fees. I request that FedEx immediately stop treating this shipment as a commercial import and process it correctly as a personal-use postal shipment. I expect the shipment to be cleared under the personal postal regime, that only the standard import taxes be applied, that all unnecessary broker fees and commercial declaration charges be removed, and that my shipment be released to me without any further delay.