I purchased a women’s bag from Zara through the Zara mobile app during the first week of December, paying $64 during a sale period. When I decided to return the bag, the refund was not processed based on the amount I actually paid. Instead, Zara refunded only $38, claiming a discounted price, even though this was not the amount charged to me.
Because of this issue, I contacted Zara customer service through the app at least 10 times and spent over two hours messaging with support. Despite repeatedly and clearly explaining that I paid $64 and received only $38, I was explicitly told that no additional refund would be issued and that the price difference would not be corrected. The responses I received felt automated and repetitive, making me question whether I was even speaking with a real person, and leaving me extremely dissatisfied with the support process.
I request that the missing refund amount be paid to me and that my refund be adjusted to reflect the actual price I paid for the bag. I expect this incorrect refund transaction to be reviewed and that the remaining $26 difference be returned to my account as soon as possible.
I made a purchase from Zara on November 28 and later returned the items. However, I still haven’t received my refund. It’s incredibly frustrating that there’s no one to directly address my issue. Zara’s lack of customer service is disappointing, and I no longer plan to shop with them. Their WhatsAp...
On August 15, 2025, I ordered a bag from Zara’s online store with the order number 5430*62. It’s been nearly two months, and I still haven’t received my product. I can’t track the shipment, and I haven’t received any delivery updates or notifications. The total amount of the order was $47, which I p...
I made a purchase almost two months ago from Zara and received my package on the eve of a holiday. Unfortunately, the package contained the wrong items. I returned the incorrect items the day after the holiday, but I still have not received the items I initially ordered, nor have I been refunded. Th...
I’ve been waiting for months to receive a refund from Zara after returning my order. Despite following up multiple times, nothing has been resolved. Zara’s customer service is nonexistent—there’s no way to contact a real person, only an AI system. I’ve written to them countless times, and each time ...
On December 5, I placed an order through the Zara app, expecting delivery within two days. However, the package was not delivered on time, and the estimated delivery date was repeatedly postponed. Frustrated, I contacted Zara via WhatsApp, only to be informed that my package was lost. How was I supp...
Comments