Question 1

How long does a Twitch suspension last?

Accepted Answer

The length of a Twitch suspension depends on how severe the violation is. Temporary suspensions can last anywhere from a few days to several weeks, whereas permanent bans have no set end date.

Question 2

Why did my Twitch account get suspended?

Accepted Answer

Violence or hate speech: This refers to making threats of violence, using hate speech, or advocating for racial or sexual discrimination.
Harassment or abuse refers to the act of sending messages or content that is unwanted or creating an unfriendly and unwelcoming atmosphere for other users.
Spamming or cheating refers to sending unwanted messages or content or using external tools to gain an unfair advantage in games.
Streaming content that is copyrighted without permission or exploiting someone else's likeness without permission are both examples of intellectual property infringement.
Violating the terms of service: This refers to engaging in any prohibited activities on Twitch, such as disclosing personal information or engaging in illegal actions.

When a suspension happens on Twitch, you will receive an email notification that will explain why the suspension occurred and how long it will last. If you think that the suspension was a mistake, you can appeal the decision by contacting Twitch support.

Question 3

Can I appeal a Twitch ban or suspension?

Accepted Answer

If you wish to submit an appeal, go to https://appeals.twitch.tv.
Twitch only considers appeals submitted through this specific link for review.
To begin the process, log in to the appeals page using the Twitch account associated with the enforcement you wish to appeal.
Once logged in, you will be able to review your recent enforcement and proceed with filing an appeal accordingly.

Question 4

How can I troubleshoot phone number issues on Twitch?

Accepted Answer

Trying some of the following might help you solve your issues on Twitch using your phone number.
Verification:

Verify that you entered the right phone number when prompted to do so in order to receive the verification code.
Verify that no previous Twitch SMS messages have been blocked on your device.
See if you can receive SMS from other services and if your handset has a good signal strength.
If you need to get verification codes, you need to turn off the "Do Not Disturb" feature on your device.
If the verification code is late in arriving, try again in a few minutes; this could be due to problems with the local network. If the issue persists, you'll be given an error code and some further advice.

There was an error updating your phone number. Please try again later or select a different phone number.
If a phone number is already in use by another Twitch account, it cannot be used again. If you want to utilize the same phone number for a second account, you can do so by going into your account's settings and checking the box labeled "Enable additional account creation."
Stop using a VoIP service like Google Voice and start utilizing a cellular phone that supports text messages.
You will not be able to create a new account with the same phone number as one that is currently suspended or banned.

For security concerns, you may be rate-limited if you make a large number of requests in a short period of time.
Try again later, or get in touch with Twitch Support if the problem persists.

Question 5

How can I troubleshoot Twitch login issues?

Accepted Answer

If you are unable to access your Twitch account due to login issues, try the following solutions:

If you have forgotten your password and/or username, you can reset them using the Password Reset Request tool. To submit a request, include your username and the email address associated with your account. A link to change your password will be sent to your inbox. If you're looking for advice on making a secure password, check out their guide.
If you have forgotten your username and associated email address, you can request a list of possible usernames by filling out the “Forgot Your Username?” form. If you haven't received an email with instructions for resetting your password or resetting your username within a few minutes, check your spam folder.
If you did not receive the email with instructions on how to reset your password or retrieve your username, contact support.
If you no longer have access to the email address associated with your Twitch account, visit the Contact Page. From the Category -> Sub Category drop-down menus, choose Account/Login Issues -> Logging In. To verify your account, enter the email address connected with your account and any other information requested.

Not Receiving Account Verification Email?
Due to the complexity of the procedure, account verification emails may take some time to arrive.
Follow these instructions if you haven't gotten the email:

On the Settings page, replace your real email with a fictitious one. Pick the Save option.
To enter your real email address, refresh the page or go back to the Settings Page. Pick the Save option.
If the email still doesn't arrive, try adding no-reply@twitch.tv and account@twitch.tv to your email client's allowed/safe senders list.
Contact Twitch Support again if the issue persists.

Question 6

How can I contact Twitch customer service?

Accepted Answer

There are two different channels through which users can communicate with the Twitch support team.

Twitch

Frequently Asked Questions (FAQ)