FedEx charged me unexpected customs fees without explanation, how can I get a refund?

I shipped a package from China with FedEx, with a total value of $123 and it has been held at customs since November 3, 2025. During this entire period, I have not received any clear information or guidance from FedEx regarding the customs process. If I am required to pay taxes, I am ready to pay th...

On Wednesday, October 8, I purchased a product from the international brand Camden Remini. After the product arrived in Turkey via FedEx, I was informed during customs procedures that I would need to pay a high fee of ₺15,000 to receive it. Because of this, I chose to return the item instead, but an...

I am experiencing a serious issue with FedEx cargo at Özdemir Customs Brokerage, Istanbul branch. My gift package (tracking number: 884774276863) has not been delivered to me and has been held in customs for about three days. Despite my willingness to complete all necessary procedures and payments, ...

Dear FedEx Express, I hereby submit a formal objection regarding the wrongful collection of customs duties on my recent shipments to Saudi Arabia. At the end of May, I was invoiced and charged approximately ₺60,000 in customs duties, which I paid by credit card. However, according to the proforma in...

On June 4, I handed over my international shipment to FedEx in Istanbul for delivery to Algeria. The package arrived at Algerian customs on June 11. As the sender, I submitted multiple payment authorization documents to FedEx Algeria, clearly stating that all customs fees and related taxes should be...

Our shipment, which arrived at Istanbul customs from France via FedEx Express on June 16, is still stuck in customs due to FedEx preparing the ATR document incorrectly three times. As a result, we are unable to issue end-of-month sales invoices and are burdened with a significant VAT liability. The ...

On June 16, our shipment arrived at Istanbul customs via FedEx Express from France. Since then, we have been unable to clear the shipment because FedEx has incorrectly prepared the ATR document three separate times. This repeated mistake has prevented us from completing customs clearance and severel...

FedEx has been holding my shipment in Istanbul for over two weeks, claiming that payment hasn’t been received—but here’s the problem: they never told me how much to pay or how to pay it. I haven’t received any formal instructions, no invoice, and no contact explaining what’s required to release the ...

FedEx is refusing to release my international package even though I’ve already paid the required taxes. They claim the payment wasn’t received, but I have proof that it was. When I try to contact customer service, the automated system tells me to press "0" to speak with a representative, but after d...

According to the regulations for purchasing personal items from abroad, the total cost of the product and shipping must not exceed €30. As someone aware of this rule, on January 24, 2024, I purchased a Dental Tartar Cleaning Device from Alibaba.com for $7.99, paying a discounted shipping fee of $9.1...

I purchased a product from China, and FedEx was responsible for the shipping. However, FedEx has caused nothing but trouble and unnecessary complications throughout the process. They seem determined to avoid delivering the package or standing behind their service. The item is worth just $14, yet Fe...

I attempted to ship brand-name plates and cups from the U.S. to Turkey via FedEx (shipment no. 779364849510). Despite the shipment containing only 10 items and not being a commercial order, FedEx refused to assist with customs clearance for items valued over 30 euros. Instead, they directed me to a ...

On October 12, 2024, my 34 USD fishing reel arrived at Istanbul Customs, but FedEx failed to notify me at any point. I discovered on my own that my item had been sent to storage. When I contacted FedEx, they directed me to Medtria Customs Brokerage, which then quoted a shocking total of approximatel...

On October 12, 2024, my 34 USD fishing reel arrived at Istanbul Customs, but FedEx failed to notify me at any point. I discovered on my own that my item had been sent to storage. When I contacted FedEx, they directed me to Medtria Customs Brokerage, which then quoted a shocking total of approximatel...

I recently ordered a bag from Alibaba.com for $36, with an additional $50 shipping and tax fee, totaling $86. However, upon arrival in Turkey, FedEx placed the package in a storage facility in Istanbul, even though I’m located in Ankara. FedEx has informed me that I must retrieve it myself or hire a...

I ordered a package from Alibaba.com with tracking number 779347166360, only to receive an email that it was held up in customs. I reached out to FedEx, and they directed me to contact gumruk@medtria to resolve the issue. After repeated follow-ups, they finally calculated the taxes and fees for my i...

I ordered something from Italy, and it got to Istanbul in just three days. But it has been sitting there for fifteen days without being sent to Tekirdağ. The payment for customs was made and cleared on September 20, so there shouldn't be any more delays there. Even so, my package is still stuck in I...

We can't communicate with the huge Fedex, my products are waiting for customs processing, no one responds! My product that came from China with Fedex was put on hold for customs processing on August 27, we talked to Ms. E***, she directed me to a customs officer, the people we talked to said that th...

I have been trying to get in touch with FedEx regarding a shipment from China that has been stuck in customs since August 27. After speaking with E** Hanım, I was directed to a customs agent who informed me that they couldn’t handle my case due to TSE control requirements. Since then, I’ve sent thre...

A package sent to my university from abroad has been sitting in Istanbul customs for 6 months. FedEx has made no attempt to contact me during this time. Despite my numerous calls, messages, and forms submitted through their website, I’ve received no response. I’ve completely lost faith in FedEx and ...

I ordered a product from abroad, and it arrived at Sabiha Gökçen Airport but was placed in a warehouse (antrepo). I received an email asking for payment and to send certain documents to my customs representative. However, there’s no clear information on how much I need to pay, why the item was place...

On August 22, 2024, the status of my package was updated, stating that it was "on the way." However, when I called FedEx, they told me to send an email for more details. After emailing, I was informed that my package was actually held at customs. To make matters worse, the barcode system was manuall...

I've been waiting for my package with tracking number 191072055 for a month now, and it's been held up at Istanbul Airport customs. Unfortunately, I haven't received any notification about it. I'm unsure of how to retrieve it. I've attempted to contact customs, but it seems that nobody is available ...

As a company that has been working with DHL for years, we decided to open an account with FedEx and try them as an alternative for a shipment. Unfortunately, the experience has been a complete disappointment. No representative gives a proper response, and it seems like no one understands or answers ...