Songül is very satisfied with the result
Resolved
FedEx Never Sends My Cargo Despite My Extra Payment
Songül
September 18, 2023 9:41 pm
154"Thank you."
FedEx Package Stuck at Customs Despite My Willingness to Pay Fees
Onur
October 08, 2025 1:49 pm
14
I am experiencing a serious issue with FedEx cargo at Özdemir Customs Brokerage, Istanbul branch. My gift package (tracking number: 884774276863) has not been delivered to me and has been held in customs for about three days. Despite my willingness to complete all necessary procedures and payments, I have not been allowed to receive my package.
I contacted FedEx customer service by phone, but was told that due to company policies, I would not be able to retrieve my package — even though I am ready to pay any fees and provide required documents. No additional paperwork or payment request was made; they simply stated that I could not receive my item.
This is the first time I have faced such an issue, and I am very disappointed with how this process has been handled. I request that my package be released and delivered to me immediately, and that this unjustified delay be investigated.
Progress
October 31, 2025 6:25 pm
A warehouse fee of 3,650 TL was charged to me for my personal belongings sent from America to Istanbul via Fedex with tracking number 884774276863. However, my item was not delivered to me and no assistance was provided regarding the delivery. Charging the warehouse fee without delivery means charging for a service that was not provided, and it is also a violation of regulations. Moreover, not only was my item not delivered, but my money was also taken.
Seventeen days ago, I submitted an application by sending the necessary information to the email address provided to me by Fedex and created a request number. However, during this process, neither a refund was issued nor was I given any information.
I request that this situation, which I am encountering for the first time, be resolved urgently, that the collected 3,650 TL be refunded to me, and that an apology be issued for the inconvenience caused. I also expect written information regarding when the process will be concluded. Otherwise, I would like to state that I will file an official complaint with CIMER, the Consumer Arbitration Committee, and other relevant authorities.
Q&A: Explore Popular Queries
Check out the solutions and tips on this topic.
Similar Complaints
FedEx Customs Hold In Istanbul - Excessive Broker Fee Problem
Fatih
December 05, 2025 5:23 pm
15I shipped a package from China with FedEx, with a total value of $123 and it has been held at customs since November 3, 2025. During this entire period, I have not received any clear information or guidance from FedEx regarding the customs process. If I am required to pay taxes, I am ready to pay th...
FedEx Package Stuck in Istanbul Customs for 6 Months Without Any Response
Özgenç
September 13, 2024 9:56 am
15A package sent to my university from abroad has been sitting in Istanbul customs for 6 months. FedEx has made no attempt to contact me during this time. Despite my numerous calls, messages, and forms submitted through their website, I’ve received no response. I’ve completely lost faith in FedEx and ...
FedEx Commercial Delay - Four Pallets Stuck In Customs
Emre
October 20, 2025 12:51 pm
16My commercial shipment with tracking number 885191222031, sent from Belgium to Istanbul, has not been delivered to me since October 15, 2025. FedEx claims there is a missing document, but I have not been asked to provide any missing paperwork. Moreover, I was never informed about which document is s...
I Face 28-Day Delivery Delay with FedEx for My Shipment to Algeria
Anıl
July 02, 2025 3:59 pm
10On June 4, I handed over my international shipment to FedEx in Istanbul for delivery to Algeria. The package arrived at Algerian customs on June 11. As the sender, I submitted multiple payment authorization documents to FedEx Algeria, clearly stating that all customs fees and related taxes should be...
Comments