FedEx Package Stuck at Customs Despite My Willingness to Pay Fees
I am experiencing a serious issue with FedEx cargo at Özdemir Customs Brokerage, Istanbul branch. My gift package (tracking number: 884774276863) has not been delivered to me and has been held in customs for about three days. Despite my willingness to complete all necessary procedures and payments, I have not been allowed to receive my package.
I contacted FedEx customer service by phone, but was told that due to company policies, I would not be able to retrieve my package — even though I am ready to pay any fees and provide required documents. No additional paperwork or payment request was made; they simply stated that I could not receive my item.
This is the first time I have faced such an issue, and I am very disappointed with how this process has been handled. I request that my package be released and delivered to me immediately, and that this unjustified delay be investigated.
Progress
A warehouse fee of 3,650 TL was charged to me for my personal belongings sent from America to Istanbul via Fedex with tracking number 884774276863. However, my item was not delivered to me and no assistance was provided regarding the delivery. Charging the warehouse fee without delivery means charging for a service that was not provided, and it is also a violation of regulations. Moreover, not only was my item not delivered, but my money was also taken.
Seventeen days ago, I submitted an application by sending the necessary information to the email address provided to me by Fedex and created a request number. However, during this process, neither a refund was issued nor was I given any information.
I request that this situation, which I am encountering for the first time, be resolved urgently, that the collected 3,650 TL be refunded to me, and that an apology be issued for the inconvenience caused. I also expect written information regarding when the process will be concluded. Otherwise, I would like to state that I will file an official complaint with CIMER, the Consumer Arbitration Committee, and other relevant authorities.
