Stanley Logo

Stanley

Stanley Logo
Stanley

Complaints

204 complaints
Search in results...

Stanley Thermos Not Keeping Water Hot for More Than One Hour

4

On May 8, 2026, I purchased a “Stanley Classic Vacuum Insulated Stainless Steel Thermos 1.9 L Green” from the Black stor...

Stanley Thermos Not Keeping Water Hot for More Than One Hour

Stanley Cooler Arrived Scratched and Damaged From Official Website

I purchased a Stanley “Polar Bear” cooler directly from Stanley’s official website. When the product arrived by courier,...

Stanley Cooler Arrived Scratched and Damaged From Official Website
Stanley Cooler Arrived Scratched and Damaged From Official Website
Stanley Cooler Arrived Scratched and Damaged From Official Website

Stanley Thermos Warranty Rejected After Direct Amazon Purchase

On October 4, 2023, I purchased a Stanley Quick-Flip Thermos 0.47 L Citron through Amazon Türkiye. The order details cle...

Stanley Aerolight Thermos Loses Heat in Less Than Five Hours

I recently started using the Stanley Aerolight 350 mL thermos I purchased through Hepsiburada for the first time, and I ...

Stanley Thermos Develops Strong Odor and Becomes Unusable

On September 25, 2025, I purchased a Stanley straw thermos from Karaca for approximately $55. Less than a year later, th...

Stanley Thermos Develops Strong Odor and Becomes Unusable

Stanley 2.3 Thermos Develops Rust After Short-Term Use

On June 9, 2026, I purchased a Stanley 2.3 thermos through Hepsiburada from a seller called Ce-Ma Mağazacılık. Despite u...

Stanley 2.3 Thermos Develops Rust After Short-Term Use

Stanley Thermos Lid Handle Broke and Needs Replacement Part

I have a Stanley top-handle thermos that I believe is the 850 mL model, and the handle attachment on the lid broke appro...

Stanley Thermos Lid Handle Broke and Needs Replacement Part

Stanley 1.9L Thermos Losing Heat Due to Insulation Problem

"No one regarding this matter contacted me, but I reached Amazon customer service on my own and they quickly arranged an exchange, stating that even though the product was purchased from their own site, it is covered under a lifetime warranty. I thank Amazon customer representatives Hava and Ms. Kübra for their swift assistance during this process. Connecting with Amazon customer service can be a bit difficult, but once you get in touch, the issue gets resolved."

In March 2024, I purchased a green Stanley Classic Vacuum Insulated Thermos 1.9 L through Amazon, with Amazon listed as ...

Stanley 40 oz Thermos Develops Dents and Peeling Paint After 10 Days

I purchased a yellow Stanley 40 oz/1.18 L thermos from a Karaca Home store. Approximately 10–15 days after purchasing th...

Stanley 40 oz Thermos Develops Dents and Peeling Paint After 10 Days
Stanley 40 oz Thermos Develops Dents and Peeling Paint After 10 Days

Stanley Transit Fliptop Mug Paint Bleeding Complaint

I purchased a Stanley Transit Fliptop Mug Cream 590 mL thermos on August 22, 2026, and started using it on August 30, 20...

Stanley Thermos Stops Keeping Drinks Hot or Cold and Starts Leaking

I purchased a Stanley thermos, and after some time, it began failing to keep both hot and cold beverages at the proper t...

Stanley Quencher ProTour Smells Like Gasoline From Day One

On May 18, I purchased a Stanley The Quencher ProTour Flip Straw Tumbler, 40 oz., in Pink from the Karaca store at Bodru...

Stanley Quencher H2.0 Leaks Every Time No Matter How Tight the Lid Is

7

On March 4, 2026, I purchased a Stanley Adventure Quencher H2.0 FlowState 40 oz. Tumbler with Straw in Cream from the of...

Stanley 40oz Tumbler Deformed After a Minor Indoor Fall

9

I want to share my disappointment with the Stanley Quencher Tumbler with Straw, 40 oz. that I purchased on Amazon on Nov...

Stanley 40oz Tumbler Deformed After a Minor Indoor Fall
Stanley 40oz Tumbler Deformed After a Minor Indoor Fall
Stanley 40oz Tumbler Deformed After a Minor Indoor Fall

Stanley 2-Liter Thermos Only Keeps Water Hot for 8 Hours

A 2-liter Stanley thermos I purchased on Amazon in 2026 is falling far short of my expectations when it comes to heat re...

Stanley 2-Liter Thermos Only Keeps Water Hot for 8 Hours

I Face Stanley Warranty Denial After Buying My Thermos From Migros

9

Approximately two years ago, I purchased a Stanley thermos from a Migros store in Ayvalık. I used the product regularly ...

I Face Stanley Warranty Denial After Buying My Thermos From Migros
I Face Stanley Warranty Denial After Buying My Thermos From Migros
I Face Stanley Warranty Denial After Buying My Thermos From Migros
I Face Stanley Warranty Denial After Buying My Thermos From Migros

Stanley Thermos Warranty Claim Rejected Without Performance Testing

3

I purchased a Stanley I.Flow pipetli termos from Anpa Gros on 08.05.2025. The product is under lifetime warranty, but it...

Stanley The Quick Flip 0.70L Leaks From Lid

5

I purchased a Stanley The Quick Flip 0.70 L bottle from Gallery Crystal, located in Hilltown AVM, Karşıyaka/İzmir, with ...

I Face Stanley Quencher H2.0 Tumbler Rust Inside After Regular Use

4

I have been using my Stanley The Quencher H2.0 FlowState Tumbler (1.18 liter) regularly and properly for a long time. Ho...

I Face Stanley Quencher H2.0 Tumbler Rust Inside After Regular Use

Stanley 1913 Flask Defect – Tea Goes Cold in 2 Hours

61

I bought a 1-litre Stanley 1913 Classic Legendary cranberry flask from Amazon.co.uk on 5 August 2025 and, despite only h...

Resolved
6
Ferdi removed this complaint from publication

Stanley Quencher 40 oz Tumbler Leaking During Normal Use

42

The Stanley Quencher 40 oz tumbler with straw that I purchased from the SuperStep store at Novada Tokat has shown excess...

Stanley Quencher 40 oz Tumbler Leaking During Normal Use

Stanley 2qt Classic Thermos Does Not Keep Drinks Hot for 45 Hours

32

The Stanley 2qt Classic Vacuum Bottle in Black (EU version) was sold to us with the claim that it keeps hot and cold bev...

Frequently Asked Questions

You can contact Stanley customer service at https://www.stanley1913.com/pages/contact.

About Stanley

Stanley is an American brand of insulated food and beverage containers. William Stanley Jr founded it in 1913. The company is known for its vacuum bottles, which keep drinks hot or cold for a prolonged period. In addition to vacuum bottles, the company also manufactures thermoses, hydration bottles, flasks, and other insulated products. Stanley products are known for their durability, and the company offers many of its products a lifetime warranty. The company is headquartered in the United States, and its products are sold in over 50 countries worldwide.